French-Speaking Ecommerce Executive (Shopify / GA4) – London Hybrid | Luxury Jewellery
You should have experience with:
- Shopify, Magento or similar ecommerce platforms
- Google Analytics 4 (GA4)
- Hotjar / Contentsquare / similar CRO tools
- CMS platforms
- Excel/Google Sheets
Employment Type: Full-time
About Diamonds Factory
Diamonds Factory is one of Europe's leading online luxury jewellers, specialising in bespoke engagement rings, wedding rings and fine jewellery. Combining exceptional craftsmanship with a strong digital presence, we help customers create meaningful jewellery pieces through a seamless online experience.
As we continue to expand internationally, we are looking for a French E-commerce Executive to support the growth and optimisation of our French-speaking e-commerce website and help deliver an exceptional online experience for French-speaking customers.
About the Role
Reporting to the Global Ecommerce Manager, the French Ecommerce Executive will play an important role in supporting the day-to‑day trading and optimisation of our French website.
Working closely with Ecommerce, Marketing, Merchandising, Design, Development and Customer Service teams, you will help improve website performance, maintain accurate content, support digital campaigns and enhance the customer journey.
This is an excellent opportunity for an e-commerce professional looking to develop their skills within a growing international luxury brand.
Key Responsibilities
E-commerce Trading & Website Management
- Support the day-to-day management of the French e-commerce website.
- Update website content, product information, promotions and merchandising activity.
- Ensure products, pricing, translations and promotional messaging are accurate and up to date.
- Support ecommerce trading activity across seasonal campaigns and commercial initiatives.
French Content Localisation
- Translate and adapt website content, product descriptions, landing pages and marketing materials into fluent French.
- Ensure content is culturally relevant and aligned with French customer expectations.
- Maintain accuracy across terminology, spelling, currency and local compliance requirements.
Performance Analysis
- Monitor key ecommerce metrics including traffic, conversion rate, revenue, average order value and customer behaviour.
- Support reporting and analysis using tools such as Google Analytics 4 (GA4) and Hotjar.
- Share insights and recommendations to help improve website performance.
- Support improvements to website usability, navigation and checkout experience.
- Identify opportunities to enhance the online customer journey and conversion performance.
- Work with internal teams to support website improvements and testing activities.
Digital Marketing Support
- Collaborate with Digital Marketing teams on SEO, CRM, email campaigns and paid media activity for the French market.
- Ensure campaigns are correctly reflected across the website.
- Support product launches, promotions and marketing initiatives.
Market & Competitor Research
- Monitor competitor websites, promotions and e-commerce trends within the French market.
- Share insights and ideas to help improve customer experience and commercial performance.
- Work closely with Customer Service teams to support French-speaking customers.
- Collaborate with internal stakeholders, including Ecommerce, Marketing, Merchandising and Development teams.
- Provide translation and localisation support for other international markets when required.
About You
We are looking for a detail-oriented and commercially minded e-commerce professional who enjoys working in a fast-paced digital environment.
- Fluent French and English (written and spoken).
- Previous experience in e-commerce, digital marketing, online trading or website management.
- Experience working with e-commerce platforms such as Shopify, Magento or similar CMS platforms.
- Familiarity with Google Analytics 4 (GA4) and website performance reporting.
- Strong attention to detail and excellent organisational skills.
- Ability to work collaboratively with multiple teams.
- A passion for digital customer experiences and online retail.
- Experience within luxury retail, jewellery, fashion or premium consumer brands.
- Knowledge of SEO best practices.
- Experience using Hotjar or similar customer behaviour tools.
- Understanding of conversion rate optimisation (CRO).
- Experience working with multilingual or international ecommerce websites.
Why Join Diamonds Factory?
- Join a growing international luxury e-commerce brand.
- Work within a collaborative and ambitious digital team.
- Hybrid working from our Hatton Garden office.
- Develop your e-commerce career within the luxury retail sector.
- Gain exposure to international markets and multiple digital channels.
- Employee benefits include jewellery discounts and company benefits.
French Speaking Ecommerce Executive (GA4) – London Hybrid | Luxury Jewellery employer: Diamonds Factory
At Diamonds Factory, we pride ourselves on being a forward-thinking employer that values innovation and employee well-being. Our vibrant Hatton Garden office fosters a supportive culture where your contributions are recognised, and you can enjoy flexible working arrangements alongside comprehensive benefits like private healthcare and enhanced leave entitlements. Join us to make a meaningful impact in a fast-growing, values-led business dedicated to shaping exceptional employee experiences in the luxury retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land French Speaking Ecommerce Executive (GA4) – London Hybrid | Luxury Jewellery
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Diamonds Factory are looking for when hiring for a French Speaking Ecommerce Executive (GA4) – London Hybrid | Luxury Jewellery.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Diamonds Factory for the French Speaking Ecommerce Executive (GA4) – London Hybrid | Luxury Jewellery, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Diamonds Factory as a French Speaking Ecommerce Executive (GA4) – London Hybrid | Luxury Jewellery, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Diamonds Factory’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a French Speaking Ecommerce Executive (GA4) – London Hybrid | Luxury Jewellery.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Diamonds Factory, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Diamonds Factory's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Diamonds Factory. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Diamonds Factory
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Diamonds Factory uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Diamonds Factory. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
