Diamonds Factory is looking for an E-commerce Manager to lead the performance, trading and development of our international online business.
This is a commercially focused role with ownership of the e-commerce trading plan, customer journey and online sales performance across multiple markets. You’ll work closely with marketing, merchandising, customer service, technology and local teams to turn customer insight and data into sustainable growth.
Our customers are making an important and highly considered purchase, so this role is about more than driving conversion. You’ll help create a digital experience that is simple, inspiring and trustworthy, from discovering a diamond through to purchase, showroom engagement and aftercare.
What you’ll be doing
- Own the e-commerce trading calendar, coordinating campaigns, product launches and promotions across markets.
- Monitor key commercial metrics including revenue, conversion, AOV, profitability and customer behaviour, identifying opportunities and risks.
- Lead improvements to the end-to-end online customer journey, from product discovery and diamond selection through to checkout and aftercare.
- Partner with Marketing, Merchandising, Customer Service and Technology to deliver a consistent and high-performing digital experience.
- Use analytics, customer insight and testing to improve navigation, content, product pages, checkout and conversion.
- Work with local teams to ensure pricing, messaging, payment options and customer journeys are appropriate for each market.
- Support the development of clienteling and omnichannel journeys, connecting online enquiries with showroom appointments and sales.
- Ensure high standards of product information, availability, campaign execution and overall site accuracy.
- Contribute commercial requirements and customer insight to website development, optimisation and replatforming projects.
- Produce clear performance reporting and recommendations for senior stakeholders, taking ownership of agreed actions.
What we’re looking for
You’ll have:
- Proven experience in e-commerce trading, ideally within luxury retail, jewellery or another considered-purchase category.
- Experience managing e-commerce performance across multiple markets, websites or territories.
- Strong commercial and analytical skills, with the ability to turn data and customer insight into action.
- A good understanding of digital marketing, merchandising, UX/CX and website development.
- Experience leading projects and influencing stakeholders across different functions and locations.
- Strong attention to detail and a hands-on, commercially minded approach.
What success looks like
You’ll play a key role in growing Diamonds Factory’s international online business while making it easier, more engaging and more reassuring for customers to find and purchase the right piece of jewellery.
Your work will support our commitment to:
Customer Centricity – putting the customer at the heart of every decision.
Trust & Respect – creating experiences that give customers confidence in an important purchase.
Experience-Led Innovation – continually improving how customers discover, explore and buy with us.
This is an opportunity to have genuine ownership of the e-commerce agenda within a growing luxury jewellery business, with the opportunity to shape trading, customer experience and digital growth across international markets.
If you’re a commercially driven e-commerce professional who enjoys combining data, customer experience and digital innovation, we’d love to hear from you.
Ecommerce Manager employer: Diamonds Factory
At Diamonds Factory, part of Neve Jewels Group, we pride ourselves on fostering a dynamic and inclusive work culture that values innovation and collaboration. As a German-Speaking Luxury E-commerce Trader based in London, you will benefit from extensive employee growth opportunities, competitive remuneration, and the chance to work with a passionate team dedicated to delivering exceptional customer experiences in the luxury sector.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Manager
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Diamonds Factory are looking for when hiring for a Ecommerce Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Diamonds Factory for the Ecommerce Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Diamonds Factory as a Ecommerce Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Diamonds Factory’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Manager.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Diamonds Factory, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Diamonds Factory's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Diamonds Factory. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Diamonds Factory
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Diamonds Factory uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Diamonds Factory. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
