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- Tasks: Lead a dynamic team in jewellery repairs and assessments, ensuring top-notch quality and efficiency.
- Company: Join Neve Jewels Group, a growing company with a commitment to excellence and inclusivity.
- Benefits: Earn up to £32,000, enjoy private health insurance, and access a supportive Employee Assistance Programme.
- Other info: Exciting opportunities for growth in a collaborative and innovative environment.
- Why this job: Make a real impact in the jewellery industry while developing your leadership skills.
- Qualifications: 3+ years in jewellery supervision, strong problem-solving, and excellent communication skills required.
The predicted salary is between 32000 - 32000 £ per year.
We are seeking an experienced Repairs and Assessment Supervisor to join our busy Birmingham Repairs and Assessment Department. Salary is up to £32,000 per year, depending on experience. The ideal candidate will have a minimum of three years’ experience in jewellery supervisory roles. You will lead the Repairs and Assessment Department, ensuring all repair, remake, and assessment activities are carried out to a high standard and in line with business priorities. This role involves setting expectations, allocating workloads, managing resources, monitoring performance, providing technical guidance, and ensuring quality control and accurate reporting. Strong leadership, collaboration, and communication are key to ensuring the department operates efficiently and delivers consistent outcomes for customers.
Responsibilities:
- Supervise the workshop team, allocating and prioritising tasks based on business demands and skill sets.
- Recruit, interview, onboard, and train new team members.
- Monitor productivity, capacity, and performance to meet deadlines and lead times.
- Act as the primary escalation point for operational, technical, and customer-related issues.
- Assess jewellery items to determine the root cause of faults.
- Decide appropriate repair or remake solutions and communicate outcomes to customers and showrooms.
- Liaise with CAD designers and manufacturing teams to resolve design and production challenges.
- Source diamonds and gemstones in line with budget, quality, and specifications.
- Implement systems, tools, and equipment to improve efficiency and reduce breakages.
- Develop and maintain Excel-based reporting and tracking systems.
- Manage customer expectations with proactive communication.
- Maintain accurate data entry, reporting, and documentation.
- Conduct stock takes and monitor materials, inventory, and ongoing orders.
Qualifications, Skills & Experience:
- Minimum 3 years of supervisory experience in a jewellery or technical environment.
- Strong knowledge of jewellery manufacturing, repairs, assessments, and stone setting.
- Experience managing workloads, priorities, and deadlines in a fast-paced environment.
- Proven ability to implement process improvements and new systems.
- Confident problem-solver with strong decision-making skills.
- Experience working cross-functionally with CAD, manufacturing, and retail teams.
- Excellent organisational, analytical, and attention-to-detail skills.
- Proficient in Excel (formulas, pivot tables, data analysis) and Apple iMac.
- Strong communication and leadership abilities.
Work Location: In-person
Job Type: Full-time
What You Can Expect From Us:
- Competitive salary up to £32,000 per year
- Private health insurance
- 24-hour access to Employee Assistance Programme
- Company pension
- Referral programme
To Apply: If you want to make a difference and be part of an exciting, growing company, we look forward to hearing from you.
Equal Opportunity Statement: Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals, regardless of gender, race, religion, age, disability, sexual orientation, marital status, or any other factor.
Repairs and Assessment Supervisor in Birmingham employer: Diamonds Factory (Neve Jewels Ltd)
Contact Detail:
Diamonds Factory (Neve Jewels Ltd) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs and Assessment Supervisor in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the jewellery industry and let them know you're on the lookout for a Repairs and Assessment Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and leadership skills. Be ready to discuss your experience in managing teams and resolving issues, as these are key aspects of the role. Practice common interview questions with a friend to boost your confidence!
✨Tip Number 3
Showcase your problem-solving abilities! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your capability to handle operational and technical issues effectively, which is crucial for the position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Good luck!
We think you need these skills to ace Repairs and Assessment Supervisor in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in jewellery supervisory roles. We want to see how your skills align with the responsibilities of leading the Repairs and Assessment Department.
Showcase Your Leadership Skills: In your application, emphasise your leadership and communication abilities. We’re looking for someone who can manage a team effectively, so share examples of how you've done this in the past.
Be Specific About Your Experience: When detailing your experience, be specific about your achievements in managing workloads and improving processes. We love numbers, so if you can quantify your successes, even better!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Diamonds Factory (Neve Jewels Ltd)
✨Know Your Stuff
Make sure you brush up on your jewellery knowledge, especially around repairs and assessments. Be ready to discuss specific techniques or challenges you've faced in previous roles. This shows you're not just experienced but also passionate about the craft.
✨Showcase Your Leadership Skills
Since this role involves supervising a team, be prepared to share examples of how you've successfully led teams in the past. Talk about how you allocate tasks, manage performance, and resolve conflicts. Highlighting your leadership style will resonate well with the interviewers.
✨Be a Problem Solver
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to make tough decisions regarding repairs or customer issues. Share your thought process and the outcomes to demonstrate your critical thinking skills.
✨Excel at Excel
Given the emphasis on reporting and tracking systems, be ready to discuss your proficiency in Excel. Mention any specific functions or tools you’ve used to improve efficiency in your previous roles. This will show that you can handle the technical aspects of the job with ease.