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- Tasks: Lead daily operations across multiple clinic sites and ensure top-notch service delivery.
- Company: Join Diamond Skin Care, a multi-award-winning dermatology company transforming patient care since 2013.
- Benefits: Enjoy a competitive salary, 25 days leave, a company car, and discounts on services.
- Why this job: Be part of a dynamic team focused on expanding excellence in dermatology across the UK.
- Qualifications: Experience in operations management, logistics, and customer service is essential.
- Other info: This role offers a chance to shape the future of dermatology services while working on-site in Norwich.
The predicted salary is between 30000 - 46000 £ per year.
Diamond Skin Care is a multi-award winning dermatology company connecting patients with the best dermatology technologies, treatments, and experts efficiently. Operating in Norfolk since 2013, the company now runs clinic centres in Norwich, Colchester, Doncaster, and Sutton Coldfield. Diamond Skin Care aims to expand its excellence in dermatology services across the UK, ensuring a world-class experience for patients and fulfilling and rewarding careers for our team members.
This is a full-time, on-site role for a Regional Operations Manager based in Norwich. The Regional Operations Manager will oversee daily operational functions across 4-6 sites with support from and line management responsibility for administrative staff at each centre. The post holder will ensure compliance with company policies and develop strategies to optimize operational efficiency. Responsibilities include:
- Coordinating logistics
- Monitoring performance metrics
- Handling customer service issues
- Collaborating with other department heads to achieve business objectives, specifically relating to the opening of 2-3 centres per annum.
This role would suit a dynamic individual able to build and maintain relationships with team members with a good understanding of process details.
Salary and Benefits:
- £35-£40K/annum
- 25 days annual leave plus bank holidays
- Salary sacrifice car scheme
- Pool company car for site visits
- Discounted DSC services for employees and family members
Qualifications:
- Operations Management, Logistics, and Staff Supervision experience
- Proficiency in Performance Metrics Monitoring and Compliance
- Customer Service and Client Relationship Management skills
- Strategic Planning and Optimization skills
- Excellent organizational and leadership skills
- Ability to work on-site in Norwich, Norfolk
- Experience in the healthcare or dermatology industry is a plus
- Experience as a CQC manager is a plus (Salary Negotiable)
Contact Detail:
Diamond Skin Care Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Operations Manager
✨Tip Number 1
Familiarise yourself with the dermatology industry and Diamond Skin Care's specific services. Understanding their unique offerings will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with professionals in the healthcare and dermatology sectors. Attend relevant events or join online forums to connect with individuals who may provide insights or referrals that could enhance your application.
✨Tip Number 3
Prepare to discuss your experience in operations management and how it relates to optimising efficiency across multiple sites. Be ready to share specific examples of how you've successfully managed logistics and improved performance metrics in previous roles.
✨Tip Number 4
Research compliance standards relevant to the healthcare sector, particularly those related to CQC regulations. Being knowledgeable about these standards will position you as a strong candidate who can ensure adherence to policies at Diamond Skin Care.
We think you need these skills to ace Regional Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, logistics, and staff supervision. Use specific examples that demonstrate your ability to optimise operational efficiency and manage multiple sites.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the dermatology industry and your passion for improving patient experiences. Mention how your skills align with the responsibilities of the Regional Operations Manager role.
Highlight Relevant Skills: In your application, emphasise your proficiency in performance metrics monitoring, customer service, and strategic planning. These skills are crucial for the role and should be clearly articulated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Diamond Skin Care Ltd
✨Know the Company Inside Out
Before your interview, make sure to research Diamond Skin Care thoroughly. Understand their mission, values, and recent achievements. This will not only show your genuine interest but also help you align your answers with their goals.
✨Demonstrate Your Leadership Skills
As a Regional Operations Manager, you'll need to showcase your leadership abilities. Prepare examples from your past experiences where you've successfully led teams, resolved conflicts, or improved operational efficiency. Be ready to discuss how you can apply these skills at Diamond Skin Care.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think of potential challenges you might face in managing multiple sites and how you would address them. This will demonstrate your strategic planning capabilities.
✨Highlight Your Customer Service Experience
Customer service is crucial in the healthcare industry. Be prepared to discuss your experience in managing customer service issues and maintaining client relationships. Share specific examples that illustrate your ability to enhance patient satisfaction.
