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- Tasks: Lead sales and customer service teams, ensuring top-notch patient satisfaction.
- Company: Join Diamond Skin Care, a leading dermatology company transforming patient care since 2007.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and discounts on services for you and your family.
- Why this job: Be part of a dynamic team focused on growth and making a real impact in healthcare.
- Qualifications: Strong sales skills, team management experience, and a degree in Business or Marketing required.
- Other info: This is a full-time, on-site role based in Norwich with opportunities for career development.
The predicted salary is between 28000 - 40000 £ per year.
Diamond Skin Care is a multi-award winning dermatology company that connects advanced technologies, treatments, and expert care with patients in a fast and efficient way. Established in London in 2007, the company is now based in Norwich, Norfolk, and runs clinic centres in Norwich, Colchester, Doncaster and Sutton Coldfield. Led by its founder, Consultant Dermatologist Dr. Deepak Rallan, Diamond Skin Care ensures a world class care experience while intending to fulfil rewarding careers for team members.
This is a full-time on-site role located in Norwich. The role involves overseeing daily sales through customer/patient service activities, developing sales strategies, managing and leading patient care teams, and ensuring a high level of private patient satisfaction. The role also includes preparing sales reports, analysing sales data, and identifying growth opportunities to drive business development.
The role would suit a people-oriented individual who thrives on connecting with the team and clients and enjoys nurturing more junior staff. You will be leading and up-skilling a team in incoming lead handling via phone, emails, and contact forms enquiring about dermatology services. These are warm leads in a high need market, so high conversions are expected.
Salary and Benefits
- £35-£40K/annum (negotiable for the right candidate)
- 25 days annual leave plus bank holidays
- Salary sacrifice car scheme
- Discounted DSC services for employees and family members
Qualifications
- Strong Sales and Customer Management skills
- Proven Team Management skills
- Strong communication and interpersonal skills
- Ability to work independently as a leader and as part of a leadership team
- Experience in direct healthcare phone sales to patients
- Bachelor's degree in Business, Marketing, or a related field
Contact Detail:
Diamond Skin Care Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Services
✨Tip Number 1
Familiarise yourself with Diamond Skin Care's services and values. Understanding their approach to patient care and the technologies they use will help you connect with the team during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Network with professionals in the dermatology and healthcare sales sectors. Attend industry events or join relevant online forums to meet people who can provide insights into the role and potentially refer you to opportunities at Diamond Skin Care.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've improved sales performance and customer satisfaction, as these are key aspects of the Head of Client Services role.
✨Tip Number 4
Research current trends in healthcare sales, particularly in dermatology. Being knowledgeable about market demands and patient needs will allow you to propose innovative strategies that align with Diamond Skin Care's goals during your interview.
We think you need these skills to ace Head of Client Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your sales and customer management experience, particularly in healthcare. Use specific examples that demonstrate your ability to lead teams and drive patient satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for dermatology and patient care. Discuss how your leadership style aligns with the company's values and how you can contribute to their growth and success.
Highlight Relevant Qualifications: Clearly outline your qualifications, especially your degree in Business, Marketing, or a related field. Mention any additional certifications or training that may be relevant to the role.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your application is well-written and free of errors. Use clear and concise language to convey your ideas effectively.
How to prepare for a job interview at Diamond Skin Care Ltd
✨Showcase Your Leadership Skills
As the Head of Client Services, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Highlight specific examples where you nurtured junior staff or improved team performance.
✨Demonstrate Sales Acumen
Since the role involves overseeing sales through customer service activities, come ready to discuss your sales strategies. Share examples of how you've driven sales growth in previous roles, particularly in healthcare or similar industries.
✨Emphasise Communication Skills
Strong communication is key in this role. Prepare to demonstrate your interpersonal skills by discussing how you've effectively communicated with clients and team members. Consider role-playing scenarios that might arise in the position.
✨Research Diamond Skin Care
Familiarise yourself with Diamond Skin Care's services, values, and recent developments. Showing that you understand the company’s mission and how you can contribute will set you apart from other candidates. Tailor your responses to align with their goals.
