Head of Client Services

Company Description

Diamond Skin Care is a multi-award winning dermatology company that connects advanced technologies, treatments, and expert care with patients in a fast and efficient ways. Established in London in 2007, the company is now based in Norwich, Norfolk, and runs clinic centres in Norwich, Colchester, Doncaster and Sutton Coldfield. Led by its founder, Consultant Dermatologist Dr. Deepak Rallan, Diamond Skin Care ensures a world class care experience while intending fulfilling and rewarding careers for team members. Our Norwich headquarters manage all facets of sales, customer service and creation of marketing collateral. We aim to expand our influence across further UK centres

Role Description

This is a full-time on-site role for the Head of Sales and Customer Service located in Norwich. The role involves overseeing daily sales through customer/patient service activities, developing sales strategies, managing and leading patient care teams, and ensuring a high level of private patient satisfaction. The role also includes preparing sales reports, analyzing sales data, and identifying growth opportunities to drive business development.

The role would suit a people oriented individual who thrives on connecting with the team and clients and enjoys nurturing more junior staff. You will be leading and up -skilling a team in incoming lead handling via phone, emails and contact forms enquiring about a dermatology service they require. These are warm leads in a high need market so high conversions are expected.

Salary and Benefits

£35-£40K/annum (negotiable for the right candidate)

25 days annual leave plus bank holidays

Salary sacrifice car scheme

Discounted DSC services for employees and family members

Qualifications

• Strong Sales and Customer Management skills
• Proven Team Management skills
• Strong communication and interpersonal skills
• Ability to work independently as a leader and as part of a leadership team
• Experience in direct healthcare phone sales to patients
• Bachelor's degree in Business, Marketing, or a related field