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- Tasks: Lead sales and customer service teams, ensuring top-notch patient satisfaction.
- Company: Join Diamond Skin Care, a leading dermatology company with a focus on advanced treatments and expert care.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and discounts on services for you and your family.
- Why this job: Be part of a dynamic team that values growth, connection, and making a real impact in healthcare.
- Qualifications: Strong sales and team management skills required; a degree in Business or Marketing is preferred.
- Other info: This full-time role is based in Norwich, perfect for those who thrive in a people-oriented environment.
The predicted salary is between 28000 - 42000 £ per year.
Diamond Skin Care is a multi-award winning dermatology company that connects advanced technologies, treatments, and expert care with patients in a fast and efficient way. Established in London in 2007, the company is now based in Norwich, Norfolk, and runs clinic centres in Norwich, Colchester, Doncaster and Sutton Coldfield. Led by its founder, Consultant Dermatologist Dr. Deepak Rallan, Diamond Skin Care ensures a world class care experience while intending fulfilling and rewarding careers for team members. Our Norwich headquarters manage all facets of sales, customer service and creation of marketing collateral. We aim to expand our influence across further UK centres.
This is a full-time on-site role for the Head of Sales and Customer Service located in Norwich. The role involves overseeing daily sales through customer/patient service activities, developing sales strategies, managing and leading patient care teams, and ensuring a high level of private patient satisfaction. The role also includes preparing sales reports, analyzing sales data, and identifying growth opportunities to drive business development.
The role would suit a people oriented individual who thrives on connecting with the team and clients and enjoys nurturing more junior staff. You will be leading and up-skilling a team in incoming lead handling via phone, emails and contact forms enquiring about a dermatology service they require. These are warm leads in a high need market so high conversions are expected.
Salary and Benefits
- £35-£40K/annum (negotiable for the right candidate)
- 25 days annual leave plus bank holidays
- Salary sacrifice car scheme
- Discounted DSC services for employees and family members
Qualifications
- Strong Sales and Customer Management skills
- Proven Team Management skills
- Strong communication and interpersonal skills
- Ability to work independently as a leader and as part of a leadership team
- Experience in direct healthcare phone sales to patients
- Bachelor's degree in Business, Marketing, or a related field
Locations
Contact Detail:
Diamond Skin Care Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Services
✨Tip Number 1
Familiarise yourself with Diamond Skin Care's services and values. Understanding their approach to patient care and sales strategies will help you align your experience with their expectations during interviews.
✨Tip Number 2
Network with professionals in the dermatology and healthcare sales sectors. Attend relevant events or join online forums to connect with individuals who may provide insights or referrals that could enhance your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved sales performance in previous roles. Highlighting measurable outcomes will demonstrate your capability to drive results at Diamond Skin Care.
✨Tip Number 4
Showcase your passion for patient care and team development during interviews. Emphasising your commitment to nurturing junior staff and enhancing patient satisfaction will resonate well with the company's ethos.
We think you need these skills to ace Head of Client Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your sales and customer management experience, particularly in healthcare. Use specific examples that demonstrate your ability to lead teams and drive patient satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client services and your understanding of the dermatology field. Mention how your skills align with the role's requirements and how you can contribute to Diamond Skin Care's mission.
Showcase Leadership Experience: Emphasise any previous roles where you managed teams or developed sales strategies. Provide concrete examples of how you have successfully led teams to achieve high conversion rates in a similar environment.
Highlight Communication Skills: Since the role requires strong communication and interpersonal skills, include examples of how you've effectively communicated with clients and team members in past positions. This will demonstrate your suitability for the Head of Client Services role.
How to prepare for a job interview at Diamond Skin Care Ltd
✨Showcase Your Leadership Skills
As the Head of Client Services, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've successfully managed and developed teams in the past. Highlight specific examples where you nurtured junior staff or improved team performance.
✨Demonstrate Sales Acumen
Since the role involves overseeing sales through customer service activities, come ready to share your strategies for driving sales and improving conversion rates. Discuss any relevant experience in healthcare phone sales and how you handled warm leads effectively.
✨Understand the Company’s Values
Familiarise yourself with Diamond Skin Care's mission and values. Show that you align with their commitment to providing world-class care and enhancing patient satisfaction. This will demonstrate your genuine interest in the company and its goals.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare insightful questions about the company's future plans, team dynamics, and expectations for the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
