At a Glance
- Tasks: Handle client complaints, investigate issues, and ensure timely resolutions.
- Company: Join a well-established law firm committed to exceptional customer service.
- Benefits: Enjoy 20+ days holiday, private healthcare, and discounts on legal services.
- Other info: Immediate interviews available; great career growth opportunities await!
- Why this job: Make a real difference by resolving client issues and enhancing their experience.
- Qualifications: Attention to detail and experience in a complaints environment are essential.
The predicted salary is between 30000 - 40000 £ per year.
Diamond Search Recruitment are working with a well-established and successful Law Firm and assisting them in the hire of a Complaints Handler to join their team.
Key responsibilities will include:
- Receiving and acknowledging all client service issues in line with the complaints procedure.
- Thoroughly investigating all client service issues through discussion with the client and appropriate internal staff.
- Resolving all client service issues in a timely manner, always focusing on client resolution and retention.
- Maintaining the highest level of professionalism, whilst focusing on quick and efficient solutions whenever possible.
- Monitoring daily activities of each client services executive, disseminating daily duties, tracking performance and training staff on operating procedures and company services.
- Administration.
- Experience of working within a complaints environment within a regulated environment.
- Working on own initiative and prioritising work in order to meet any deadlines set.
- Being the first point of contact for all complaints and drafting letters; if the complaints are escalated, referring to the Legal Ombudsman.
Benefits include:
- 20 days holiday plus statutory and bank holidays (holiday accrues by one day each year after two years continuous employment to a maximum of 25 days after 5 years of continuous service).
- Private healthcare through AXA after six months of continuous employment.
- 30% discount on all legal services for members of staff where you instruct the Firm.
- 25% discount on legal services for staff's immediate family members (namely parents, siblings and children).
- Introduction bonuses payable if you introduce a new member of staff to the Firm (subject to terms and conditions).
- No sick bonus of £100 payable in December if you have zero days off sick in the year.
Immediate Interviews Available!
Diamond Search Recruitment is acting as an Employment Agency in regards to this vacancy.
Complaints Handler in Kent employer: Diamond Search Recruitment
Join a well-established and successful Law Firm as a Complaints Handler, where you will be part of a dynamic team dedicated to delivering exceptional customer service. With a strong focus on employee growth, the firm offers generous holiday accrual, private healthcare, and discounts on legal services for staff and their families, fostering a supportive work culture that values professionalism and efficiency. Immediate interviews are available, making this an excellent opportunity for those seeking meaningful and rewarding employment in a regulated environment.
Contact Details:
Diamond Search Recruitment Recruitment Team
