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- Tasks: Lead customer care, order processing, and marketing to enhance customer experience.
- Company: Reputable global manufacturing business committed to quality and sustainability.
- Benefits: Attractive salary of £40-50K and potential senior leadership role.
- Why this job: Join a dynamic team and make a real impact in customer experience.
- Qualifications: Experience in people management and customer service with strong attention to detail.
- Other info: Exciting opportunities for professional growth and development.
The predicted salary is between 40000 - 50000 £ per year.
Diamond Search Recruitment are delighted to be representing our client, an established and highly reputable global manufacturing business. Our client is passionate about creating the highest quality products, and with a commitment to sustainability, this really is a great place to work!
Recruiting for a Customer Experience Manager, this exciting role offers attractive remuneration of £40-50K according to experience. For the right candidate, there is also an opportunity to be part of the senior leadership team. An exciting role encompassing customer care, order processing, service operations and marketing, this is certainly a great opportunity, which would suit a dynamic, focused and engaging leader!
Role Responsibilities- Customer Care and Order Processing Team
- Management of the Customer Care and Order Processing Team.
- Performance management of the team to ensure highest levels of accuracy.
- Provide training and support the continued professional development of the team.
- Manage and maintain the QMS system to provide customers with quick resolutions to issues and questions.
- Establish procedures and best practice for customer care.
- Interact with customers and be the escalation point for more complicated requests and issues.
- Manage the company's defined order process to ensure a smooth order journey for the more project-based orders and products.
- Provide support for export documentation and freight quotes.
- Control the prices and margins being entered into the system.
- Audit orders to ensure compliance within the company's rules.
- Be the link between external sales and the customer experience function.
- Service Operations Team
- Day to day management of the Service Ops Team supported by the Field Service Supervisor.
- Developing and implementing service standards and procedures for the service delivery department.
- Updating service methods to improve overall efficiency.
- Ensuring all DBS checks and risk assessments are current.
- Creating and presenting regular reports to the executive team.
- Monitoring of the service operatives hours and providing information to payroll.
- Ensuring full utilisation of the Service operatives to maximize the departments pre-distribution profit.
- Marketing Function (working closely with the Head of Sales)
- Management of the Marketing Assistant and external marketing agencies.
- Communicating with senior management about existing and new marketing activities.
- Design, implement and review a yearly costed Marketing plan to support business growth.
- Organising promotional events, such as trade shows, and ensuring the prompt delivery of materials and products.
- Evaluating and improving marketing campaigns with possible solutions to fit within budgetary constraints.
- Identify and measure marketing outcomes to increase the efficiency of marketing activities within the company.
- Produce and update the Marketing Calendar.
- People Management experience in at least one of the areas noted above.
- High level of accuracy and attention to detail.
- Customer Service experience.
- Strong Mathematics and English skills, and highly computer literate.
- Working knowledge of ERP systems and Mailer software.
- Knowledge of Field Service.
- Knowledge and organisation of trade shows.
If this sounds like the ideal role for you, we want to hear from you today! Apply now! Alternatively, if you know someone who may be suitable for this role, please let us know! Refer a Friend and receive a £200 spa or shopping voucher! Terms apply.
Diamond Search Recruitment is acting as an Employment Agency regarding this vacancy.
Customer Experience Manager in Hythe employer: Diamond Search Recruitment
Contact Detail:
Diamond Search Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager in Hythe
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Experience Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since this role is all about customer care and service operations, think of examples from your past experiences that showcase your leadership and problem-solving skills. We want to see you shine!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’re the perfect fit for their team.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We make it easy for you to showcase your skills and experience directly to employers looking for someone just like you.
We think you need these skills to ace Customer Experience Manager in Hythe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Experience Manager role. Highlight your people management experience and any relevant customer service skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer care and how your experience aligns with our values. We love seeing genuine enthusiasm for the role!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you've improved processes or led successful projects in the past. We’re all about results here at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Let’s get started on this journey together!
How to prepare for a job interview at Diamond Search Recruitment
✨Know Your Customer Experience
Make sure you understand the ins and outs of customer experience management. Brush up on best practices, especially in areas like order processing and service operations. Be ready to discuss how you can enhance customer care and streamline processes.
✨Showcase Your Leadership Skills
As a potential leader, it's crucial to demonstrate your people management experience. Prepare examples of how you've successfully managed teams, provided training, and improved performance. Highlight your ability to motivate and develop others.
✨Be Data-Driven
Familiarise yourself with key metrics related to customer experience and service operations. Be prepared to discuss how you would use data to improve efficiency and customer satisfaction. Mention any experience you have with ERP systems or reporting tools.
✨Prepare for Marketing Discussions
Since this role involves working closely with marketing, think about how you can contribute to marketing strategies. Have ideas ready for promotional events or campaigns, and be ready to discuss how you would measure their success.
