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- Tasks: Handle client complaints, investigate issues, and ensure timely resolutions.
- Company: Join a well-established law firm committed to exceptional customer service.
- Benefits: Enjoy 20+ days holiday, private healthcare, and discounts on legal services.
- Why this job: Make a real difference by resolving client issues and enhancing their experience.
- Qualifications: Attention to detail and experience in a complaints environment are essential.
- Other info: Immediate interviews available; great career growth potential!
The predicted salary is between 30000 - 42000 £ per year.
Diamond Search Recruitment are working with a well-established and successful Law Firm and assisting them in the hire of a Complaints Handler to join their team.
Key responsibilities will include:
- Receiving and acknowledging all client service issues in line with the complaints procedure.
- Conducting thorough investigations through discussion with the client and appropriate internal staff.
- Resolving all client service issues in a timely manner, always focusing on client resolution and retention.
- Maintaining the highest level of professionalism while focusing on quick and efficient solutions whenever possible.
- Monitoring daily activities of each client services executive, disseminating daily duties, tracking performance and training staff on operating procedures and company services.
- Being the first point of contact for all complaints and drafting letters if the complaints are escalated to the Legal Ombudsman.
Ideal candidate would have attention to detail and be articulate in handling enquiries.
Experience of working within a complaints environment within a regulated environment is required.
Benefits include:
- 20 days holiday plus statutory and bank holidays (holiday accrues by one day each year after two years continuous employment to a maximum of 25 days after 5 years of continuous service).
- Private healthcare through AXA after six months of continuous employment.
- 30% discount on all legal services for members of staff where you instruct the Firm.
- 25% discount on legal services for staff's immediate family members (namely parents, siblings and children).
- Introduction bonuses payable if you introduce a new member of staff to the Firm (subject to terms and conditions).
- No sick bonus of £100 payable in December if you have zero days off sick in the year.
Immediate Interviews Available!
Diamond Search Recruitment is acting as an Employment Agency in regards to this vacancy.
Complaints Handler in Gravesend employer: Diamond Search Recruitment
Contact Detail:
Diamond Search Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler in Gravesend
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal field and let them know you're on the hunt for a Complaints Handler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common complaints handling scenarios and think about how you'd tackle them. Practising your responses will help you come across as confident and capable when it’s your turn to shine.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that Complaints Handler position. Plus, applying directly can sometimes give you a leg up over other candidates.
We think you need these skills to ace Complaints Handler in Gravesend
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in handling complaints and customer service. We want to see how your skills align with the role of a Complaints Handler, so don’t hold back on showcasing your relevant achievements!
Showcase Your Professionalism: Since professionalism is key in this role, use your application to demonstrate your ability to maintain composure and efficiency under pressure. We love candidates who can articulate their approach to resolving issues while keeping clients happy.
Be Detail-Oriented: Attention to detail is crucial for a Complaints Handler. In your application, provide examples of how you've successfully managed complex situations or resolved client issues by paying close attention to the finer points. This will show us you’re the right fit!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Diamond Search Recruitment
✨Know the Complaints Procedure Inside Out
Familiarise yourself with the complaints procedure of the law firm before the interview. This will not only show your initiative but also demonstrate your understanding of the role's responsibilities. Be ready to discuss how you would handle specific scenarios based on their procedures.
✨Showcase Your Investigation Skills
Prepare examples from your past experiences where you successfully resolved complaints or issues. Highlight your attention to detail and ability to conduct thorough investigations. This will help illustrate your capability to maintain professionalism while focusing on quick resolutions.
✨Demonstrate Your Communication Skills
As a Complaints Handler, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play potential client interactions with a friend to build confidence in handling enquiries effectively.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the types of complaints they typically handle, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
