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- Tasks: Provide top-notch customer service and support business development efforts.
- Company: Join a leading innovator in sensing and monitoring systems.
- Benefits: Enjoy a competitive salary, generous bonuses, and training opportunities.
- Why this job: Make a difference while helping customers across the globe.
- Qualifications: Fluent in English and another European language with 3+ years of customer service experience.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Diamond Search Recruitment are delighted to be supporting our client in their search for a Bi-Lingual Customer Service Executive (Maternity Cover) to join their growing business based in Dartford, Kent. Managing various OEM businesses within the commercial vehicle and mobile machinery markets via their national distributor network to over 80 countries worldwide, our client is a founder and innovator of sensing and monitoring systems that have helped save countless lives across the globe for over forty years.
Key Responsibilities:
- To provide an exceptional level of customer service and process information in response to inquiries, concerns and requests about product and services.
- Support related Business Development Managers to grow existing business streams and develop new business opportunities.
- Dealing professionally, empathetically and efficiently with incoming overseas/export telephone orders, queries and complaints.
- Use customer contact, as appropriate, to learn more about the customer’s business and better understand needs and requirements.
- Introduce new product initiatives.
- Accurate processing of orders in a timely manner, handling any special instructions as appropriate.
- Handling of customer pricing, stock and product technical or application queries.
- Processing of customer returns.
- Teamwork with field sales teams in support of customer in order to meet sales targets, including providing quotes and documentation as required.
- Support and arrangement of vehicle fittings.
- Actively seek customer opinions of products and services and feedback internally to relevant stakeholders to enable continuous improvement.
- Maintain core system (NAV) and other systems to ensure records are in order.
- Translation of documents/letters for customers or internal departments.
- Provide credit control support to the Group.
Experience and Skills:
- 3+ years proven customer services experience.
- International experience.
- Professional Customer Services Training.
- Higher Education Qualifications.
- Bi-Lingual - Fluent in English and at least one other European Language.
- Strong organisational and time management skills.
- Use and development of customer services systems.
- Takes full responsibility for the quality of own work.
- Strong customer orientation.
- Flexible approach, able to handle multiple projects and prioritise accordingly to meet deadlines and targets.
- Team player.
Our client offers a competitive benefits package, including: Generous Bonus Scheme, Eye Care Vouchers, Employee Assistance Programme, Pension, Training and Development.
If this sounds like the perfect job for you then apply today!
Bi-Lingual Customer Service Executive( Maternity Cover) in Dartford employer: Diamond Search Recruitment
Contact Detail:
Diamond Search Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bi-Lingual Customer Service Executive( Maternity Cover) in Dartford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for a Bi-Lingual Customer Service Executive role. You never know who might have the inside scoop on openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially in the commercial vehicle and mobile machinery markets. Show them you’re not just another candidate; you’re genuinely interested in what they do.
✨Tip Number 3
Practice your language skills! Since this role requires being bi-lingual, brush up on your second language. Role-play customer service scenarios with a friend to build confidence and fluency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Bi-Lingual Customer Service Executive( Maternity Cover) in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any bilingual abilities to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've provided exceptional customer service in the past.
Showcase Your Language Skills: Since this is a bi-lingual role, make sure to mention your language proficiency clearly. If you have experience using your language skills in a professional setting, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Diamond Search Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss your experience. Think about specific examples where you provided exceptional service, especially in a bilingual context. This will show that you understand the role and can handle the demands of the job.
✨Research the Company
Take some time to learn about the company’s products and services, especially their sensing and monitoring systems. Understanding their market and how they operate will help you answer questions more effectively and demonstrate your genuine interest in the role.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might have to handle a customer complaint or process an order. Practise these scenarios beforehand so you can showcase your problem-solving skills and ability to empathise with customers.
✨Showcase Your Language Skills
Since this is a bi-lingual position, be prepared to demonstrate your language proficiency. You might be asked to translate a document or respond to a customer query in another language. Make sure you’re comfortable switching between languages during the interview.
