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- Tasks: Support the Executive Manager with scheduling and administrative tasks in a fast-paced environment.
- Company: Join a leading, forward-thinking company experiencing exciting growth in Kent and London.
- Benefits: Enjoy a full-time role with a friendly team and opportunities for personal growth.
- Why this job: Be part of shaping the future of a growing company while enhancing your organisational skills.
- Qualifications: Experience in service administration, strong communication skills, and proficiency in Microsoft Office required.
- Other info: This is a permanent position with Monday to Friday hours, perfect for work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
Job Title: Service Administrator Location: Canterbury, Kent Type: Full-Time, Permanent Hours: Monday – Friday, 08:30 – 17:30 Job Summary: Are you a highly organised, detail-orientated individual who thrives in a fast-paced environment? Would you like to be part of a friendly team within a leading company that’s currently experiencing exciting growth? If so, we have the perfect opportunity for an experienced Service Administrator. This is a full time and permanent opportunity, working Monday – Friday , 08:30 – 17:30. Our client, a well-established and forward-thinking business covering Kent and London, is looking for a Service Administrator to join their team friendly and supportive team. This is more than just a job — it’s a chance to be part of shaping the future of a growing and ambitious company. You shall support the Executive Manager with scheduling the recurring maintenance appointments each month, and other administrative tasks and customer service coordination. This role is critical to ensuring the smooth operation of service processes, timely communication with clients, and efficient scheduling of engineers. The ideal candidate will have strong administrative skills, excellent communication abilities, and a proactive approach to problem-solving. Key Responsibilities: * Act as the first point of contact for service based inquiries via phone or email. * Schedule and coordinate service appointments each month, working alongside Executive Manager to ensure contract renewals are sent * Maintain accurate records of service requests, work orders, parts, and customer interactions using internal systems (e.g., CRM) * Process service report findings and purchase orders in a timely manner * Communicate effectively with key clients and customers regarding service status, delays, or follow-up requirements * Liaise with subcontractors * Support the Executive Manager and team with administrative duties, including data entry * Quote basic remedial works from standardised predefined items * Monitor and manage stock levels for spare parts and order replacements as needed * Ensure compliance with company policies, safety regulations, and service standards * Provide general administrative support to the Executive Manager as required Candidate Requirements * Proven experience in a service administrative role * Excellent organisational and multitasking skills with strong attention to detail * Proficient in Microsoft Office Suite (Word, Excel, Outlook); experience with service management software is a plus * Strong verbal and written communication skills * Ability to work independently and as part of a team * Ability to work in a fast-paced and at times, pressurised environment Apply now to join a company where your skills and enthusiasm will truly make a difference. Diamond Search Recruitment is acting as an Employment Agency regarding this vacancy
Service Administrator employer: Diamond Search Recruitment Ltd
Contact Detail:
Diamond Search Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding their operations and values will help you tailor your conversations during interviews, showing that you're genuinely interested in being part of their team.
✨Tip Number 2
Brush up on your organisational skills by practising scheduling and coordinating tasks. You might want to create mock schedules or use tools like calendars to demonstrate your ability to manage multiple appointments effectively.
✨Tip Number 3
Prepare for potential questions about customer service scenarios. Think of examples where you've successfully handled inquiries or resolved issues, as this role heavily relies on effective communication and problem-solving.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in service administration. Focus on your organisational skills, attention to detail, and any specific software you’ve used, especially if it includes service management tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the responsibilities listed in the job description, particularly your ability to manage schedules and communicate effectively.
Highlight Relevant Experience: In your application, emphasise any previous roles where you acted as a point of contact for service inquiries or managed administrative tasks. Use specific examples to demonstrate your problem-solving abilities and multitasking skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Service Administrator role.
How to prepare for a job interview at Diamond Search Recruitment Ltd
✨Showcase Your Organisational Skills
As a Service Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or schedules. This will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Clearly and Confidently
Since the role involves being the first point of contact for service inquiries, practice clear and concise communication. Be ready to discuss how you've handled customer interactions in the past, especially any challenging situations.
✨Familiarise Yourself with Relevant Software
Brush up on your skills with Microsoft Office Suite and any service management software you’ve used before. If you have experience with CRM systems, be prepared to discuss how you utilised them to maintain accurate records.
✨Demonstrate Problem-Solving Abilities
The role requires a proactive approach to problem-solving. Think of specific instances where you identified issues and implemented solutions effectively. This will show your potential employer that you can handle the pressures of the job.
