At a Glance
- Tasks: Support and maintain IT systems across multiple office locations in a dynamic legal firm.
- Company: Join a respected legal firm with a collaborative and supportive culture.
- Benefits: Competitive salary, professional development, and hands-on experience in IT.
- Other info: Opportunity for career growth in a fast-paced, varied role.
- Why this job: Make a real impact by enhancing IT infrastructure and supporting staff daily.
- Qualifications: Experience in IT support, strong problem-solving skills, and knowledge of Microsoft 365.
Location: Gravesend, Kent
Salary: £30K
Hours: Monday to Friday, 9:00am – 5:30pm
Travel: Travel to other office locations will be required when necessary. Some occasional out-of-hours work may also be required.
Our client is a long-established and highly respected legal firm with offices across Kent. They are committed to delivering a professional, approachable and client-focused service, while maintaining a supportive and collaborative working environment for their staff.
We are seeking a proactive, enthusiastic and hands-on IT Support Technician to oversee and support the firm's IT function across multiple office locations. This is a hands-on role suited to someone who enjoys problem-solving, takes ownership of tasks and is confident working independently in a fast-paced environment. The successful candidate will play a key role in maintaining and improving the firm's IT infrastructure, supporting staff with day-to-day IT issues and ensuring systems remain secure, efficient and reliable.
Key Responsibilities
- Maintain and support the firm's case management system, including Partner for Windows (Tikit).
- Provide hands-on support for hardware, software and IT-related issues across the firm.
- Manage user accounts, onboarding and IT setup for new starters.
- Deliver Partner for Windows training and provide general IT guidance to staff.
- Ensure the availability, integrity and performance of IT systems and networks.
- Oversee regular system updates, backups and software licensing.
- Monitor systems for vulnerabilities and implement proactive security measures.
- Support GDPR compliance, cybersecurity and data protection requirements.
- Manage third-party IT suppliers and software providers.
- Lead IT projects, including upgrades, migrations and infrastructure improvements.
- Assist with the management and maintenance of the firm's websites.
- Travel between office locations when required.
- Carry out additional IT duties as reasonably required.
About You
The successful candidate will be practical, responsive and confident taking ownership of an organisation's IT function. You will have:
- Previous experience in an IT support, IT management or similar hands-on IT role.
- Experience managing or taking ownership of an IT function.
- Knowledge of Partner for Windows (Tikit) or other legal case management systems would be advantageous.
- A strong understanding of Microsoft 365, networks, hardware, cloud systems and cybersecurity.
- A proactive and enthusiastic attitude with a strong “can-do” approach.
- Excellent troubleshooting and problem-solving skills.
- Strong communication skills, with the ability to explain technical matters clearly to non-technical users.
- Excellent organisational skills and the ability to manage competing priorities.
- A reliable, hands-on approach with a willingness to continue learning and developing within the role.
This is an excellent opportunity for an experienced IT professional who enjoys a varied, hands-on role and wants to take ownership of a broad IT function within a professional and established organisation.
IT Support Technician in Gravesend employer: Diamond Search Recruitment Ltd
Join a well-established and reputable law firm in Faversham, Kent, where you will be part of a supportive team dedicated to delivering high levels of client care. With an attractive salary and long-term career opportunities, this role as a Private Client Solicitor offers a chance to grow your expertise in a thriving environment that values both professional development and work-life balance.
Contact Details:
Diamond Search Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Gravesend
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Diamond Search Recruitment Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Diamond Search Recruitment Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Diamond Search Recruitment Ltd!
✨Direct Apply to Diamond Search Recruitment Ltd
Let's not forget to apply directly through the Diamond Search Recruitment Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Gravesend
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Diamond Search Recruitment Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Diamond Search Recruitment Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Diamond Search Recruitment Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
