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- Tasks: Provide top-notch customer service and manage queries in a dynamic environment.
- Company: Join a respected supplier known for exceptional service and a dedicated team.
- Benefits: Enjoy a competitive salary, supportive culture, and focus on employee wellbeing.
- Other info: This role offers opportunities for growth in a collaborative setting.
- Why this job: Be part of a passionate team where your contributions truly matter.
- Qualifications: Experience in customer service or sales is preferred; strong communication skills are essential.
The predicted salary is between 22000 - 30000 £ per year.
Location: Northfleet, Kent
Salary: £26,000 - £30,000 Per Annum
Job Type: Full-Time, Permanent
Diamond Search Recruitment are proud to exclusively represent a well-established and respected supplier to the mechanical, ventilation, and electrical trades. Serving customers across London and the Home Counties, our client is known for their outstanding service, extensive stock, and knowledgeable, dedicated team.
As part of their exciting growth strategy, we are seeking a Customer Support Executive to join their passionate team. If you are driven, customer-focused, and looking to build a career within a supportive and ambitious company, we want to hear from you!
Key Responsibilities:
- Deliver exceptional customer service in a fast-paced, multi-faceted support role.
- Accurately return quotes and process orders within agreed service levels.
- Manage customer queries with efficiency, professionalism, and a solution-focused approach.
- Collaborate closely with Transport, Warehouse, and Purchasing Teams to meet customer needs.
- Make and receive calls to support customer retention and satisfaction.
- Follow up on outstanding quotations to convert opportunities into sales.
- Act as a first point of contact for incoming customer enquiries.
Skills and Experience Required:
- Experience in sales or a customer service-based role (experience in construction industry sales is advantageous but not essential).
- Excellent communication skills and a collaborative, team-focused attitude.
- Strong attention to detail, with the ability to work quickly and accurately under pressure.
- Commitment to delivering outstanding service in line with company values.
- Good organisational skills and a self-motivated approach to learning and development.
- IT proficiency.
Why Join?
- Competitive salary and benefits package.
- A company culture built on humility, passion, and excellence.
- Strong emphasis on continuous improvement.
- A supportive environment that puts employee wellbeing and growth first.
- Equal opportunities employer welcoming applicants from all backgrounds.
Apply now to take the next step in your career with a company that truly values its people, and be part of a team where your contributions make a real difference.
Customer Support Executive employer: Diamond Search Recruitment Ltd
Contact Detail:
Diamond Search Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Familiarise yourself with the company’s values and culture. Understanding what they stand for will help you align your responses during interviews and demonstrate that you’re a good fit for their team.
✨Tip Number 2
Prepare to discuss specific examples from your past experiences where you delivered exceptional customer service. This will showcase your ability to handle customer queries effectively, which is crucial for the role.
✨Tip Number 3
Research common challenges faced in customer support roles within the mechanical and electrical trades. Being knowledgeable about industry-specific issues can set you apart as a candidate who is proactive and well-informed.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales. Emphasise any roles where you demonstrated strong communication skills and a solution-focused approach, as these are key for the Customer Support Executive position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a fast-paced environment. Mention specific examples of how you've successfully managed customer queries or collaborated with teams in previous roles.
Highlight Relevant Skills: In your application, clearly outline your IT proficiency and organisational skills. These are essential for the role, so provide examples of how you've used these skills effectively in past positions.
Show Enthusiasm for the Company: Research the company culture and values, and express your alignment with them in your application. Mention why you want to join a company that prioritises employee wellbeing and continuous improvement.
How to prepare for a job interview at Diamond Search Recruitment Ltd
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight how you managed difficult situations and turned them into positive outcomes, as this role heavily focuses on customer satisfaction.
✨Demonstrate Team Collaboration
Since the position requires working closely with various teams, be ready to discuss instances where you successfully collaborated with others. Emphasise your ability to communicate effectively and work towards common goals.
✨Be Detail-Oriented
The job demands strong attention to detail, especially when processing orders and managing queries. During the interview, mention how you ensure accuracy in your work and provide examples of how this has benefited your previous employers.
✨Express Your Commitment to Growth
This company values continuous improvement and employee development. Share your aspirations for personal and professional growth, and how you plan to contribute to the company's success while advancing your own skills.