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- Tasks: Support the management team and deliver exceptional customer service across six legal departments.
- Company: Join a well-established law firm known for its success and commitment to client satisfaction.
- Benefits: Enjoy 20+ days of holiday, private healthcare, and discounts on legal services for you and your family.
- Why this job: Be part of a dynamic team where your attention to detail and communication skills shine.
- Qualifications: Ideal candidates should have good communication skills and attention to detail; experience with Partner 4 Window is preferred.
- Other info: Immediate interviews available—don't miss your chance to join a supportive work environment!
The predicted salary is between 24000 - 36000 £ per year.
Diamond Search Recruitment are working with a well-established and successful Law Firm and assisting them in the hire of a Client Services Assistant to join their team. Ideal candidate would have attention to detail and be articulated in handling enquiries. You will be responsible for supporting the Management team in day to day tasks relating to all aspects of new clients. Key responsibilities will include: * Delivering an exceptional level of customer service across all six Legal departments, understanding client enquiries: providing friendly and knowledgeable information regarding the Firms services via telephone and website enquiries * Accurate recording of client details and information. Inputting client data into a database system with the highest level of confidentiality, safeguarding financial and personal information to avoid breaches * Corresponding daily with Legal Advisors and Assistants regarding client enquiries, assisting Legal Advisors with opening client files, performing conflict searches and preparing estimates of fees for services * Monitor daily activities of each client services executive, disseminating daily duties, tracking performance and training staff on operating procedures and company services * Aid Senior leadership during executive decision-making processes and generating daily reports to recommend corrective actions and improvements * Produce monthly business development reports to review client activity and identify opportunities * Consistently high feedback received from clients and colleagues regarding services levels and * Administration * Partner 4 Window experience preferred * Good communication skills * Attention to detail * Work on own initiative and to prioritise work in order to meet any deadlines set Firm Wide Benefits: * 20 days holiday plus statutory and bank holidays (holiday accrues by one day each year after two years’ continuous employment to a maximum of 25 days after 5 years’ of continuous service, i.e. 2-3 years’ service is 22 days, 3-4 years’ is 23 days, 4-5 years’ is 24 days 5 years’ + is 25 days) * Private healthcare through AXA after six months of continuous employment * Workplace pension * 30% discount on all legal services for members of staff where you instruct the Firm * 25% discount on legal services for staff’s immediate family members (namely parents, siblings and children) * Introduction bonuses payable if you introduce a new member of staff to the Firm (subject to terms and conditions) * No sick bonus of £100 payable in December if you have zero days off sick in the year Immediate Interviews Available! Diamond Search Recruitment is acting as an Employment Agency in regards to this vacancy
Client Services Assistant employer: Diamond Search Recruitment Ltd
Contact Detail:
Diamond Search Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Assistant
✨Tip Number 1
Familiarize yourself with the legal services offered by the firm. Understanding their offerings will help you articulate responses to client inquiries effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common client scenarios can help you feel more confident when handling inquiries and showcasing your ability to provide exceptional service.
✨Tip Number 3
Highlight any experience you have with database systems or client management software. Being able to discuss your familiarity with these tools will show that you can handle the administrative aspects of the role efficiently.
✨Tip Number 4
Demonstrate your attention to detail by preparing questions about the firm's processes and how they ensure confidentiality. This shows that you are proactive and serious about maintaining high standards in client service.
We think you need these skills to ace Client Services Assistant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Client Services Assistant position. Make sure you understand the key responsibilities and required skills, such as attention to detail and good communication skills.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize any previous roles where you provided customer service or handled client inquiries.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the law firm. Mention specific examples of how your skills and experiences make you a great fit for the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Diamond Search Recruitment Ltd
✨Showcase Your Attention to Detail
As a Client Services Assistant, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your meticulous nature helped avoid errors or improved processes.
✨Demonstrate Excellent Communication Skills
Since the role involves handling client enquiries, practice articulating your thoughts clearly and concisely. You might be asked to role-play a client interaction, so be ready to showcase your friendly and knowledgeable approach.
✨Familiarize Yourself with the Firm's Services
Research the law firm's services thoroughly. Understanding what they offer will allow you to answer questions confidently and demonstrate your genuine interest in the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing multiple client enquiries or dealing with a difficult client. Think through your responses and use the STAR method (Situation, Task, Action, Result) to structure your answers.
