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- Tasks: Join a small team to deliver hands-on M365 support and project work for SME clients.
- Company: A specialist Microsoft-aligned MSP focused on meaningful IT relationships.
- Benefits: Competitive salary, clear progression path, and a supportive team environment.
- Other info: Enjoy genuine project exposure and a collaborative culture without bureaucracy.
- Why this job: Make a real impact with clients while developing your M365 skills in a dynamic setting.
- Qualifications: 3+ years in an MSP or multi-tenant M365 environment with strong technical skills.
The predicted salary is between 38000 - 42000 £ per year.
Field-based across Hertfordshire, Essex, and North East London. £38,000 - £42,000 depending on experience.
We're a small, specialist Microsoft-aligned MSP looking for a capable Field M365 Engineer to join a two-person team and help us deliver support, Microsoft 365 security, migrations, and tenant hardening for SME clients who take their IT seriously.
About us: We're a small MSP working primarily with clients on Microsoft 365 Business Premium and E5-equivalent security stacks. Our work is heavily focused on Microsoft 365 Entra ID, Intune, Exchange Online, SharePoint, Teams, Defender, and Purview.
The team today consists of a senior engineer who owns architecture, security design, and delivery leadership, and a 1st line engineer handling day-to-day support. This role sits between the person who makes the day-to-day run properly so the business can keep growing into more interesting project work.
What you'll actually be doing:
- About 80% of your time will be on-site at client locations across Herts, Essex, and NE London. This is a genuinely client-facing, hands-on role.
- Project delivery: Executing M365 migration and tenant hardening projects under senior direction, including mailbox moves, Intune rollouts, Conditional Access implementation, Defender for Endpoint onboarding, SharePoint migrations, and Teams provisioning.
- Escalated support visits: When our 1st line engineer hits something they can't resolve remotely, or when a client needs physical presence, you'll be the person going on-site to sort it.
Alongside the on-site work, a typical week also includes:
- Running BAU changes across the M365 stack: Intune policies, Exchange mail flow, Teams and SharePoint admin, Entra user and group management.
- Taking remote escalations from 1st line.
- Triaging Defender for Endpoint and Defender for Office 365 alerts.
- Being the visible face of Diamond IT at client sites.
What we're looking for:
- Experience: 3+ years in an MSP or multi-tenant M365 environment.
- Technical: Confident across the Microsoft 365 admin stack, including Intune, Exchange Online, Entra ID, Teams, SharePoint, and Defender for Endpoint.
- PowerShell: Comfortable running and lightly modifying scripts.
- Windows desktop, networking, and hardware troubleshooting skills.
- Attitude: You take ownership of client work and escalate properly.
- Practical: Full UK driving licence and your own car are essential.
Nice to have, not essential:
- Microsoft certifications (MS-102, SC-300, MD-102, or similar).
- Exposure to Purview, Defender for Office 365, or Defender for Cloud Apps.
- Hybrid identity experience.
What you get:
- £38,000 - £42,000 depending on experience.
- Genuine project exposure.
- A clear progression path to Senior M365 Engineer.
- Workplace pension.
- Small team, no bureaucracy.
Logistics:
- Home-based when not on client site; approximately 80% of time will be spent at client locations.
- Client base is concentrated across Hertfordshire, Essex, and North East London.
- Occasional evening or weekend project work.
Right to work in the UK required; sponsorship not available.
Our process is:
- 30-minute informal call with the senior engineer.
- Technical interview focused on how you think and work.
- A short meet-the-team conversation with the wider team before any offer.
Field M365 Engineer in Harlow employer: Diamond IT Services
Contact Detail:
Diamond IT Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field M365 Engineer in Harlow
✨Tip Number 1
Get to know the company before your interview! Research their projects, values, and team dynamics. This will help you tailor your responses and show that you're genuinely interested in being part of their small but mighty team.
✨Tip Number 2
Practice your technical skills! Since this role is all about hands-on work with Microsoft 365, brush up on your knowledge of Intune, Exchange Online, and PowerShell. Be ready to discuss real-world scenarios where you've applied these skills.
✨Tip Number 3
Show off your problem-solving abilities! During the interview, share specific examples of how you've tackled tricky issues on-site. Highlight your calmness under pressure and your ability to communicate effectively with clients.
✨Tip Number 4
Don’t forget to ask questions! This is your chance to find out more about the team and the projects you'll be working on. It shows you're engaged and helps you determine if this is the right fit for you. And remember, apply through our website for a smoother process!
We think you need these skills to ace Field M365 Engineer in Harlow
Some tips for your application 🫡
Show Your Experience: When you're writing your application, make sure to highlight your experience in MSP or multi-tenant M365 environments. We want to see how you've tackled real-world challenges and what makes you the right fit for our team.
Be Specific About Skills: Don’t just list your skills; give us examples of how you've used them. Whether it's Intune, Exchange Online, or PowerShell, show us how you've applied your knowledge in practical situations. This helps us understand your hands-on experience.
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep it professional. Share a bit about your personality and why you’re passionate about working with Microsoft 365. We’re looking for someone who fits well with our small team vibe!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates from our side. We can’t wait to hear from you!
How to prepare for a job interview at Diamond IT Services
✨Know Your Tech Inside Out
Make sure you’re well-versed in the Microsoft 365 admin stack, especially Intune, Exchange Online, and Entra ID. Brush up on your PowerShell skills too, as you'll need to demonstrate your ability to run and modify scripts during the interview.
✨Showcase Your Client-Facing Skills
Since this role is heavily client-facing, be prepared to discuss how you've built relationships with clients in the past. Share examples of how you've handled tricky situations or escalated issues effectively, showing that you can be the calm presence they need.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about real-life situations where you had to troubleshoot or implement solutions under pressure, and be ready to explain your thought process clearly.
✨Demonstrate Ownership and Initiative
The company values ownership, so be ready to talk about times when you took charge of a project or resolved an issue independently. Highlight your proactive approach and willingness to escalate when necessary, showing that you understand the balance between independence and teamwork.