At a Glance
- Tasks: Support and motivate a sales team while creating memorable customer experiences.
- Company: Join Diamonds Factory, a leading luxury jeweller known for exquisite craftsmanship.
- Benefits: Enjoy uncapped commission, private healthcare, and generous holiday allowance.
- Other info: Exciting career growth opportunities in a thriving company.
- Why this job: Be part of a dynamic team that shapes unforgettable moments for customers.
- Qualifications: Two years in luxury retail with strong sales and communication skills.
Assistant Store Manager – Norwich £28,000 - £30,000 plus Uncapped Commission, Rewards & Benefits Do you know how to turn excellent service into a memorable customer experience?
Are you an experienced luxury retail professional who enjoys motivating a team and driving strong sales?
The role Diamonds Factory is looking for an experienced Assistant Manager to join our successful Norwich store.
This is a hands-on role where no two days will be exactly the same.
You will work closely with the Store Manager to support the team, keep the store running smoothly and ensure every customer feels genuinely welcomed and valued.
You will work 40 hours over five days, including weekends and bank holidays.
Key Responsibilities You will
- Support, coach and motivate the sales team
- Help colleagues achieve and exceed their individual targets
- Create a positive, encouraging and professional store environment
- Build genuine relationships with customers
- Listen carefully and guide customers through important purchases
- Share your product knowledge with the wider team
- Help improve consultative selling and customer service standards
- Support the Store Manager with sales plans and daily operations
- Handle customer queries and escalations with confidence
- Represent the Diamonds Factory brand with professionalism and style About our company Diamonds Factory is a renowned luxury jeweller, celebrated for its exquisite craftsmanship and personalised jewellery.
With a strong focus on customer satisfaction and bespoke experiences, we are committed to delivering high-quality pieces that resonate with our sophisticated clientele.
Neve Jewels Group is home to three leading diamond jewellery brands: Diamonds Factory, Austen & Blake, and Sacet.
With a growing presence across the UK and internationally, the Group has experienced exceptional growth in recent years and continues to reshape the diamond jewellery market.
- The Benefits
- Commission and additional rewards
- 20 days’ holiday plus eight bank holidays, pro rata
- Private healthcare
- 24-hour Employee Assistance Programme
- Company discount The person
- You will have at least two years’ experience in luxury retail, ideally within jewellery, with a strong record of meeting or exceeding sales targets.
- You will be confident working with high-end customers and supporting a busy sales team.
You will also be approachable, commercially aware and comfortable solving problems when they arise.
- Strong communication skills, attention to detail and a natural sense of style are essential.
Most importantly, you will understand how to make customers feel comfortable, listened to and excited about their purchase.
What’s next If you are ready to take the next step in luxury retail and help create unforgettable customer experiences, apply now
Assistant Store Manager in Norwich employer: Diamond Factory
Diamonds Factory is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development within the luxury retail sector. Located in Norwich, our team enjoys competitive salaries, uncapped commission, and a range of benefits including private healthcare and generous holiday allowances, all while working in a supportive environment that values customer satisfaction and bespoke experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in Norwich
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Diamond Factory, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Diamond Factory!
We think you need these skills to ace Assistant Store Manager in Norwich
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Diamond Factory, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Diamond Factory and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Diamond Factory that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Diamond Factory
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
