At a Glance
- Tasks: Lead a luxury jewellery store, driving sales and creating memorable customer experiences.
- Company: Diamonds Factory, part of Neve Jewels Group, known for personalised jewellery.
- Benefits: Up to £35,000 salary, quarterly bonuses, private healthcare, and employee discounts.
- Other info: Opportunities for learning and development in a vibrant environment.
- Why this job: Join a dynamic team and make an impact in luxury retail.
- Qualifications: 2+ years' experience in luxury retail and strong leadership skills.
The predicted salary is between 26100 - 31900 £ per year.
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
Up to £35,000 + Quarterly Bonus
Do you know how to turn a great store into a high-performing one? Are you an experienced jewellery or luxury retail leader who loves developing people and creating memorable customer experiences?
The role
Diamonds Factory is looking for an experienced Store Manager to lead our Lakeside store. This is a hands-on leadership role for someone who understands premium retail. You'll take ownership of the store's commercial performance, lead and develop your team, and ensure every customer receives the personal, knowledgeable service expected when buying jewellery for life's biggest moments. You'll be visible on the shop floor, supporting customers, coaching your team and creating an environment where people want to perform.
What you'll be doing
- Leading, motivating and developing the store team
- Driving sales, conversion, average order value and store targets
- Coaching the team to deliver a consultative luxury sales experience
- Building relationships with new, returning and high-value clients
- Taking ownership of store performance and key commercial metrics
- Maintaining exceptional visual merchandising and brand standards
- Managing stock, security, compliance and day-to-day store operations
- Developing strong product knowledge across diamonds, jewellery and craftsmanship
About Diamonds Factory
Part of Neve Jewels Group, Diamonds Factory specialises in beautifully crafted, personalised jewellery, combining expert craftsmanship with a modern, customer-focused approach.
What's in it for you?
- Salary up to £35,000
- Quarterly performance bonus
- 20 days' holiday + bank holidays
- Private healthcare
- Company pension
- Employee discount
- 24-hour Employee Assistance Programme
- Referral scheme
- Learning and development opportunities
The person
We're looking for someone with:
- 2+ years' Store Manager experience within luxury retail
- Jewellery, watches or another high-value retail background preferred
- A strong record of achieving sales targets
- Experience coaching and developing retail teams
- Confidence working with high-value customers
- Strong commercial awareness and attention to detail
- Flexibility to work weekends and bank holidays
What's next?
If you're ready to lead a luxury jewellery store where customer experience and commercial performance go hand in hand, we'd love to hear from you.
Store Manager in Newport employer: Diamond Factory
At Neve Jewels Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values personal connections and customer satisfaction. Our Newcastle team enjoys competitive salaries, an excellent commission structure, and comprehensive benefits including private healthcare and a company pension, all while working in a supportive environment that fosters employee growth and development. Join us to be part of a luxury brand that not only celebrates craftsmanship but also invests in the well-being and success of its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Newport
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Diamond Factory, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Diamond Factory!
We think you need these skills to ace Store Manager in Newport
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Diamond Factory, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Diamond Factory and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Diamond Factory that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Diamond Factory
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
