Job Description
Store Manager – Luxury Jewellery | Lakeside
Up to £35,000 + Quarterly Bonus | Diamonds Factory
Do you know how to turn a great store into a high-performing one? Are you an experienced jewellery or luxury retail leader who loves developing people and creating memorable customer experiences?
The role
Diamonds Factory is looking for an experienced Store Manager to lead our Lakeside store.
This is a hands-on leadership role for someone who understands premium retail. You'll take ownership of the store's commercial performance, lead and develop your team, and ensure every customer receives the personal, knowledgeable service expected when buying jewellery for life's biggest moments.
You'll be visible on the shop floor, supporting customers, coaching your team and creating an environment where people want to perform.
What you'll be doing
- Leading, motivating and developing the store team
- Driving sales, conversion, average order value and store targets
- Coaching the team to deliver a consultative luxury sales experience
- Building relationships with new, returning and high-value clients
- Taking ownership of store performance and key commercial metrics
- Maintaining exceptional visual merchandising and brand standards
- Managing stock, security, compliance and day-to-day store operations
- Developing strong product knowledge across diamonds, jewellery and craftsmanship
About Diamonds Factory
Part of Neve Jewels Group, Diamonds Factory specialises in beautifully crafted, personalised jewellery, combining expert craftsmanship with a modern, customer-focused approach.
What's in it for you?
- Salary up to £35,000
- Quarterly performance bonus
- 20 days' holiday + bank holidays
- Private healthcare
- Company pension
- Employee discount
- 24-hour Employee Assistance Programme
- Referral scheme
- Learning and development opportunities
The person
We're looking for someone with:
- 2+ years' Store Manager experience within luxury retail
- Jewellery, watches or another high-value retail background preferred
- A strong record of achieving sales targets
- Experience coaching and developing retail teams
- Confidence working with high-value customers
- Strong commercial awareness and attention to detail
- Flexibility to work weekends and bank holidays
What's next?
If you're ready to lead a luxury jewellery store where customer experience and commercial performance go hand in hand, we'd love to hear from you.
Store Manager in Chelmsford employer: Diamond Factory
At Neve Jewels Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values personal connections and customer satisfaction. Our Newcastle team enjoys competitive salaries, an excellent commission structure, and comprehensive benefits including private healthcare and a company pension, all while working in a supportive environment that fosters employee growth and development. Join us to be part of a luxury brand that not only celebrates craftsmanship but also invests in the well-being and success of its employees.
