Assistant Store Manager – Cardiff £30,000 plus Uncapped Commission, Rewards & Benefits Do you know how to turn excellent service into a memorable customer experience? Are you an experienced luxury retail professional who enjoys motivating a team and driving strong sales? The role Diamonds Factory is looking for an experienced Assistant Manager to join our successful Norwich store. This is a hands-on role where no two days will be exactly the same. You will work closely with the Store Manager to support the team, keep the store running smoothly and ensure every customer feels genuinely welcomed and valued. You will work 40 hours over five days, including weekends and bank holidays. Key Responsibilities You will: Support, coach and motivate the sales team Help colleagues achieve and exceed their individual targets Create a positive, encouraging and professional store environment Build genuine relationships with customers Listen carefully and guide customers through important purchases Share your product knowledge with the wider team Help improve consultative selling and customer service standards Support the Store Manager with sales plans and daily operations Handle customer queries and escalations with confidence Represent the Diamonds Factory brand with professionalism and styleAbout our company Diamonds Factory is a renowned luxury jeweller, celebrated for its exquisite craftsmanship and personalised jewellery. With a strong focus on customer satisfaction and bespoke experiences, we are committed to delivering high-quality pieces that resonate with our sophisticated clientele. Neve Jewels Group is home to three leading diamond jewellery brands: Diamonds Factory, Austen & Blake, and Sacet. With a growing presence across the UK and internationally, the Group has experienced exceptional growth in recent years and continues to reshape the diamond jewellery market. The Benefits Commission and additional rewards 20 days’ holiday plus eight bank holidays, pro rata Private healthcare 24-hour Employee Assistance Programme Company discountThe person You will have at least two years’ experience in luxury retail, ideally within jewellery, with a strong record of meeting or exceeding sales targets. You will be confident working with high-end customers and supporting a busy sales team. You will also be approachable, commercially aware and comfortable solving problems when they arise. Strong communication skills, attention to detail and a natural sense of style are essential. Most importantly, you will understand how to make customers feel comfortable, listened to and excited about their purchase.What’s next If you are ready to take the next step in luxury retail and help create unforgettable customer experiences, apply now
Assistant Store Manager in Cardiff employer: Diamond Factory
At Neve Jewels Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values personal connections and customer satisfaction. Our Newcastle team enjoys competitive salaries, an excellent commission structure, and comprehensive benefits including private healthcare and a company pension, all while working in a supportive environment that fosters employee growth and development. Join us to be part of a luxury brand that not only celebrates craftsmanship but also invests in the well-being and success of its employees.
