At a Glance
- Tasks: Deliver exceptional client experiences and guide bespoke jewellery design journeys.
- Company: Join Neve Jewels Group, a digital-first luxury jewellery brand redefining modern elegance.
- Benefits: Enjoy competitive pay, private healthcare, birthday leave, and exclusive discounts.
- Other info: Dynamic environment with opportunities for growth and innovation.
- Why this job: Be part of a passionate team creating unforgettable moments through exquisite craftsmanship.
- Qualifications: 1-2 years in luxury retail, strong sales skills, and a customer-first mindset.
The predicted salary is between 31500 - 38500 £ per year.
Luxury Jewellery Sales Consultant | The Company
Neve Jewels Group is a UK-headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet.
About Diamonds Factory
Diamonds Factory is a renowned luxury jeweller, celebrated for its exquisite craftsmanship and personalised jewellery.
With a strong focus on customer satisfaction and bespoke experiences, we are committed to delivering high-quality pieces that resonate with our sophisticated clientele.
Our Values
- Celebrate the Moment - We honour life's milestones by creating meaningful, joy-filled jewellery experiences.
- Customer Centric Approach - Every decision starts with our customer, delivering personalised service at every step.
- Earn Trust and Respect - We build trust through honesty, care, and respect in all relationships.
- Experience Led Innovation - We blend tradition and innovation to enhance every jewellery experience.
- Empathy for People and Planet - We act with compassion, sourcing ethically and operating sustainably.
The Role
We are seeking a Luxury Jewellery Sales Consultant to join our boutique team.
Based in our elegant showroom, you'll play a pivotal role in delivering exceptional client experiences that go beyond the transaction, fostering lasting relationships built on trust, emotion, and personalised service.
Join us in our pursuit of excellence, and be part of a team passionate about craftsmanship, beauty, and creating unforgettable moments for our clients.
- How You'll Contribute
- Client Consultations: Conduct one-hour lounge appointments, actively listening to client needs and guiding them through a personalised bespoke design journey.
- Customer Experience: Provide a seamless luxury experience from welcome to post-sale, including thoughtful service, timely updates, and ongoing relationship building.
- Sales Performance: Achieve monthly sales targets through a consultative approach, offering tailored recommendations and closing with confidence.
- Product Knowledge: Maintain strong knowledge of our collections, materials, and craftsmanship to educate clients and support bespoke design conversations.
- Operational & CRM Excellence: Use CRM and internal systems to process and track bespoke orders, manage enquiries, review support tickets, and elevate complex or sensitive matters to the appropriate teams.
- Brand Ambassadorship: Represent the brand with professionalism and polish, upholding showroom standards, presentation, and client care.
- Team Collaboration: Work cross-functionally with Planning and store teams to support fulfilment, contribute to visual merchandising, and maintain a clean, organised showroom.
- Success in this role looks like: consistently delivering exceptional customer experiences, achieving individual and store sales goals, demonstrating strong product knowledge, and contributing to a positive, team-oriented store environment.
Skills You'll Bring to The Role
- 1 - 2 years' experience in a premium or luxury retail environment, with a strong sales track record
- Jewellery, gemmology, or luxury product training (e. g., GIA, JAA) highly regarded
- Outstanding written and verbal communication skills
- Experience handling phone, video, and face-to-face consultations
- Able to learn systems quickly and troubleshoot issues independently
- Highly proactive and self-motivated to contribute beyond your core responsibilities
- Team player with a collaborative mindset and a positive, solution-focused attitude
- Creative eye for styling and passion for unique, bespoke jewellery
- Exceptional attention to detail, ensuring accuracy in product handling, visual merchandising, and client communications
- Customer-first mindset, acting as a brand ambassador and delivering exceptional experiences
- Impeccable personal presentation and alignment with brand aesthetic
- Willingness to travel to support other stores within the region to contribute to business success
- Availability to work weekends and peak trade periods is essential
What's In Store For You?
- Join a fast growing business where your contributions matter and your ideas are valued
- Work in a supportive, transparent environment that encourages innovation and excellence
- Comprehensive Vitality private healthcare, offering access to high quality medical support and wellness benefits
- Enjoy your birthday, with an extra day of leave to celebrate
- Access to Perkbox for exclusive discounts, rewards, and wellbeing benefits to help you make the most of your work-life balance
- 20 days annual leave + bank holidays
- Enhanced maternity and paternity leave entitlements
- Hours - 40 hours per week, working any 5 out of 7 days including weekends and public holidays on rotation
- Referral Scheme - Cash rewards for referring great talent
- Birthday Leave - 1 paid day off on your birthday
- Enhanced Leave Policies - Formalised policies with clear processes & enhanced support
- Partner with a global luxury brand on its journey of expansion
- Learning & Development - Ongoing opportunities for growth
• More Exciting Benefits Coming Soon!
- Work Location
- In person
- #J-18808-Ljbffr
Luxury Jewellery Sales Consultant in Barrow in Furness employer: Diamond Factory
At Neve Jewels Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values personal connections and customer satisfaction. Our Newcastle team enjoys competitive salaries, an excellent commission structure, and comprehensive benefits including private healthcare and a company pension, all while working in a supportive environment that fosters employee growth and development. Join us to be part of a luxury brand that not only celebrates craftsmanship but also invests in the well-being and success of its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Jewellery Sales Consultant in Barrow in Furness
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Diamond Factory, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Diamond Factory!
We think you need these skills to ace Luxury Jewellery Sales Consultant in Barrow in Furness
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Diamond Factory, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Diamond Factory and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Diamond Factory that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Diamond Factory
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
