Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Oversee high-quality home care services and build relationships with clients and families.
- Company: Join a compassionate team dedicated to delivering exceptional care in the community.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for overtime.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Experience in care coordination and strong communication skills are essential.
- Other info: Full-time role with Monday to Friday schedule and weekend availability.
The predicted salary is between 24000 - 32000 £ per year.
We are seeking an experienced and compassionate Client Service Manager to oversee and coordinate the delivery of high-quality home care services to our clients. The role involves building strong relationships with service users and their families, managing care packages, ensuring compliance with regulatory standards, and supporting frontline care staff.
Key Responsibilities:
- Act as the primary point of contact for clients and families, ensuring care plans are person-centred and regularly reviewed.
- Coordinate and monitor the effective delivery of care services in line with company standards and CQC regulations.
- Liaise with local authorities, healthcare professionals, and care coordinators to support continuity of care.
- Manage and resolve client concerns or complaints promptly and professionally.
- Support care workers by providing guidance, performance feedback, and ensuring they meet quality and compliance requirements.
- Maintain accurate records, risk assessments, and documentation in line with safeguarding and GDPR standards.
Requirements:
- Previous experience in domiciliary care or a similar care coordination/client-facing role.
- Strong understanding of CQC standards and person-centred care principles.
- Excellent communication, organisational, and problem-solving skills.
- Full UK driving licence and access to a vehicle (if required).
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Schedule:
- Monday to Friday
- Overtime
- Weekend availability
Client Service Manager employer: Diamond Care Limited
Contact Detail:
Diamond Care Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Manager
✨Tip Number 1
Familiarise yourself with the CQC standards and person-centred care principles. Being well-versed in these areas will not only help you understand the role better but also demonstrate your commitment to high-quality care during any discussions.
✨Tip Number 2
Network with professionals in the home care sector. Attend local events or join online forums where you can connect with others in similar roles. This can provide valuable insights and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed client concerns or complaints. Having specific examples ready will showcase your problem-solving skills and ability to handle challenging situations effectively.
✨Tip Number 4
Research StudySmarter and our approach to client service management. Understanding our values and how we operate will allow you to tailor your conversations and show how you can contribute to our mission.
We think you need these skills to ace Client Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in domiciliary care or client-facing roles. Emphasise your understanding of CQC standards and person-centred care principles, as these are crucial for the Client Service Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing high-quality home care services. Mention specific examples of how you've built strong relationships with clients and families, and how you've managed care packages effectively.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your ability to liaise with various stakeholders. Use clear and concise language, and provide examples of how you've resolved client concerns or complaints in the past.
Highlight Organisational Abilities: Demonstrate your organisational skills by detailing how you've coordinated care services in previous roles. Mention any experience you have with maintaining accurate records and documentation, as this aligns with the job's requirements.
How to prepare for a job interview at Diamond Care Limited
✨Show Your Compassion
As a Client Service Manager, empathy is key. Be prepared to share examples of how you've built strong relationships with clients and their families in previous roles. Highlight your ability to listen and respond to their needs.
✨Demonstrate Knowledge of CQC Standards
Familiarise yourself with the Care Quality Commission (CQC) standards before the interview. Be ready to discuss how you have ensured compliance in past positions and how you would apply these principles in this role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare scenarios where you've successfully managed client concerns or complaints, showcasing your ability to resolve issues professionally and promptly.
✨Highlight Your Organisational Skills
The role requires excellent organisational abilities. Be ready to discuss how you manage care packages, maintain accurate records, and ensure that all documentation meets regulatory standards. Use specific examples to illustrate your methods.
