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- Tasks: Lead and manage bus operations while ensuring top-notch service and safety.
- Company: Join Hallmark Connections Ltd, a dynamic team at Heathrow Depot.
- Benefits: Enjoy free travel for you and your family, plus a company pension.
- Why this job: Make a real difference in community transport and enhance customer experiences.
- Qualifications: Transport Manager CPC and knowledge of British Domestic Hours Rules required.
- Other info: Supportive team environment with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Job Type: Full Time
Location: Hallmark Connections Ltd, Heathrow Depot, Stanwell
Salary: Competitive Salary
Reporting to the Managing Director, the role of Head of Operations involves managing a team of drivers, as well as the Traffic Office / Allocations. You will have overall responsibility to lead and manage all bus operations, and through efficient management of the operation to grow profitability and provide a consistent quality of service to our customers. You will be accountable for the depot performance in respect of drivers and bus operational staff and managing the customer experience, dealing with any customer service issues that arise.
Due to the nature and importance of this role, you will need to be a team player and work closely with other members of your team to ensure that daily targets are met. You must lead, promote structure and discipline within the workplace, behave in a professional manner and lead by example. You must treat other employees and staff with dignity and respect as you would expect to be treated yourself.
Responsibilities:- Accountable for ensuring drivers and operational staff adhere to the Company Health and Safety Policies and regulations
- Drive engagement with the depot team, including driving staff and customers
- Manage the operations team in accordance with Rotala's policies, standard operating procedures and all relevant legislation
- Deliver agreed plans and budgets, including established level of service and service quality
- Ensure staff planning at the depot meets the operating requirements of the business
- Ensure an effective working relationship with recognized trade union representatives and officials
- Manage and plan collision reduction and staff/passenger injury reduction
- Ensure the effective management of injury prevention
- Manage and deliver agreed key performance indicators
- Maintain positive working relationships between the company and local authorities
- Liaise with external bodies to improve performance of lost miles and punctuality
- Ensure all cash handling procedures are followed
- Carry out driver appraisals and direct report appraisals, improve staff skills and identify any training needs
- Conduct all HR related matters when it comes to managing staff
- Ensure all drivers are inducted effectively
- Ensure all staff welfare issues are dealt with effectively
- Transport Manager CPC
- Excellent knowledge and understanding of British Domestic Hours Rules (as defined within the Transport Act 1968) and the Working Time Regulations 1998
- A basic level of competence in the use of Microsoft Office Suite (Word, Excel, PowerPoint and Email)
- A basic level of competence in the use of Omni-das and Ticketer systems
- A dynamic, supportive team environment
- Company benefits including: free travel for you and immediate family, company pension
- The chance to make a real difference in how our communities move
Head of Operations -Heathrow in Farnworth employer: Diamond Bus
Contact Detail:
Diamond Bus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations -Heathrow in Farnworth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Hallmark Connections. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Hallmark Connections and their operations at Heathrow. Show them you’re not just another candidate but someone who genuinely cares about their mission and values.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on how you’d manage teams and handle customer service issues, as these are key for the Head of Operations role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Hallmark Connections.
We think you need these skills to ace Head of Operations -Heathrow in Farnworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Operations role. Highlight your experience in managing teams and operations, and don’t forget to mention any relevant qualifications like your Transport Manager CPC.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your leadership style and how you’ve successfully managed operations in the past.
Showcase Your Team Spirit: Since teamwork is key for this position, make sure to include examples of how you’ve worked collaboratively with others. We want to see that you can lead by example and promote a positive workplace culture.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Diamond Bus
✨Know Your Operations Inside Out
Before the interview, make sure you have a solid understanding of bus operations and the specific challenges faced at Heathrow. Familiarise yourself with the company's policies and procedures, especially around health and safety regulations. This will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
As a Head of Operations, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or improved performance. Highlight how you promote structure and discipline while maintaining a positive work environment.
✨Engage with Customer Experience
Since managing customer service issues is part of the role, think about how you can enhance the customer experience. Be ready to discuss strategies you've implemented in previous roles to improve service quality and handle complaints. This will demonstrate your commitment to customer satisfaction.
✨Prepare for HR and Training Discussions
You'll be responsible for staff appraisals and training needs, so come prepared with ideas on how to develop your team. Think about how you would approach driver inductions and ongoing training. Showing that you value staff development will resonate well with the interviewers.
