- Competitive – details will be discussed with shortlisted candidates
Job Description
Basic Purpose of Role:
To ensure a safe, punctual, reliable, and cost-effective delivery of services through Forward Allocating work. To motivate your team to take ensure daily work is filled and operations run smoothly.
Responsibilities
Main Responsibilities:
- Driver Allocation & Service Delivery: Ensure sufficient driver availability to meet contractual, commercial and scheduled requirements, allocating duties efficiently and monitoring service delivery using real-time vehicle location systems.
- Rosters & Duty Management: Prepare and maintain worksheets, rotas and daily driving duties, planning ahead for service changes, timetable revisions, bank holidays and other operational requirements.
- Staffing & Leave: Manage driver holidays, sickness, absence and open duties to ensure appropriate staffing levels and service coverage.
- Cost Control: Allocate work in line with scheduling budgets, identifying opportunities to reduce inefficiencies, overtime and waste.
- Legal & Regulatory Compliance: Ensure duties comply with drivers' hours regulations, domestic driving rules, Working Time requirements and company terms and conditions.
- Systems & Data Management: Maintain allocation and scheduling systems, including Trapeze, ensuring information is accurate and kept up to date.
- Payroll Administration: Check and verify weekly payroll information, including pay files, zero-hours reports and allocation errors, liaising with Payroll to resolve any issues.
- Vehicle Allocation: Work with Supervisors to ensure the correct vehicle types are allocated to duties, considering route requirements such as vehicle height, emissions, capacity and fleet availability.
- Operational Disruption: Work with Supervisors and the Allocation Team to resolve service disruption quickly and effectively, ensuring relevant colleagues and stakeholders are kept informed.
- Communication & Planning: Liaise with drivers, managers, Payroll, Commercial, union representatives and other departments to plan ahead, negotiate duty coverage and resolve operational issues.
- Operational Monitoring: Monitor depot turnout, first-use vehicle checks, vehicle movements, bus station operations and services to ensure standards for punctuality, destinations, cleanliness and overall quality are maintained.
- Real-Time Service Monitoring: Use radio communications, real-time information and operational systems to identify and address service issues.
- Records & Reporting: Maintain accurate operational and compliance records and report relevant information and findings to the Operations Manager and wider management team.
- Driver Standards: Monitor driver presentation, uniform and professional standards, addressing issues where appropriate.
- Health, Safety & Company Policies: Promote and comply with health and safety requirements, operational procedures and the company's drug and alcohol policy.
- Continuous Improvement: Identify operational issues and make recommendations to Depot Managers to improve rotas, resource planning, efficiency and service delivery.
- Undertake other reasonable duties as required by the management team.
Company Responsibilities
- To undertake any additional duties at the request of your line manager, which is deemed to be within your competency
- To induct, manage and develop any personnel within your responsibility
- To adhere to all Rotala policies and procedures
- To be GDPR compliant in everything that you do.
- To undertake any training and development activities at the request of your line manager.
- To comply with all Safety policies and support new initiatives
Health and Safety Responsibilities
- To always comply with your responsibilities for Health and Safety.
- To ensure compliance with legislation, company policies and procedures.
- To ensure that risk assessments are carried out for areas and activities under your control, that appropriate control measures are implemented, and the assessment communicated to all of those who may be at risk
- Assist the Company to continually improve its services.
- To undertake any training relevant to the role where necessary.
Qualifications
- An up to date PCV licence and DQC is essential
- Proven leadership skills are essential to provide strategic and day to day direction to your team and be an effective manager of collective relationships in a unionised environment
- Mentoring/coaching skills in the progression of the deliverables of the business
- Self-reliant and straightforward communicator with skill sets to promote the customer facing business, in a positive light with the capacity to inspire in a structured and encouraging way
- Aptitude to build and maintain stakeholder relations indicative of a professional leader.
- A professional manner, a can do attitude, good communications and interpersonal skills are a must.
Experience
Skills & Experience
The successful applicant will have a strong blend of operational experience and people-management skills, with the confidence to supervise staff and make effective decisions under pressure.
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