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- Tasks: Support depot management to deliver top-notch service for customers and staff.
- Company: Join a dynamic team focused on community impact and employee support.
- Benefits: Enjoy free travel, pension, uniform, and a supportive work environment.
- Why this job: Make a real difference in how our communities move while developing your skills.
- Qualifications: Knowledge of transport regulations and basic Microsoft Office skills required.
- Other info: Flexible working hours with opportunities for growth in a collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
We\’re looking for someone who can support our Tividale Depot Management to deliver the best service for our customers and staff
Job Description
Responsibilities:
Recruitment & Onboarding
- Coordinate end-to-end recruitment processes including advertising vacancies, shortlisting, arranging interviews, and issuing offers
- Conduct reference checks and ensure right-to-work compliance
- Manage onboarding and ensure induction processes are followed for all new starters
Employee Relations
- Lead on accident and incident management
- Lead on fact find investigations
- Manage any grievances / complaints received from employees and public
HR Administration
- Lead on maintaining and updating employee records on the Natural HR system
Absence Management
- Monitor sickness absence and ensure all return to works are completed with employees
- Lead on absence disciplinaries
Learning & Development
- Support the coordination of CPC, Induction and any other training that may be required
- Maintain training records and assist in evaluating training effectiveness
- Employee appraisal – improve employee skills and identify any training needs
Traffic Office
- Oversee the traffic office and supervisory team
- Oversee allocation of work
- Manage Lost mileage and Network Issues
- Management of punctuality
Team Responsibility KPI’S
To ensure that the following KPI’s are met:
- Ensure random Drug testing is conducted daily- minimum of 2 per day as standard
- Ensure random Alcohol testing is conducted daily- minimum of 15 per day as standard
- Ensure Driving Licence checks are conducted daily- minimum of 15 as standard
- Ensure Gate Checks are conducted daily- minimum of 10 run-out per day and 10 run-back per day as standard
- Ensure Service Monitoring (roadside and/or ticketer) is conducted daily- minimum of 20 per day as standard
- Ensure Depot (departure time) Punctuality is conducted daily – minimum of 15 per day as standard
Hand over Report (Team)
You need ensure that the Traffic Office team record all matters arising from the Company’s operating activities and forward such information via email to the next on-duty Inspector. This approach will automatically ensure that the next on-duty Inspector is fully informed thus they are able to continue to monitor and act, as necessary. Verbal communication in respect of a handover report is unacceptable, it must be electronically recorded
Hours of Work
You are required to work 45 hours per week (Monday to Friday) you may be required to work weekends and anti-social hours as well as statutory holidays. A flexible approach toward working hours is required to ensure effective cover throughout each day of operation
Health & Safety
Employees are required to comply with all Statutory/Company Health & Safety Policies and Procedures
Preferred Skills
- Excellent knowledge and understanding of British Domestic Hours Rules (as defined within the) Transport Act 1968 and the Working Time Regulations 1998
- A basic level of competence in the use of Microsoft Office Suite (Word, Excel, PowerPoint and Email)
- A basic level of Competence in the use of Omni-das and Ticketer systems
What We Offer…
- A dynamic, supportive team environment.
- Company benefits including: free travel, pension, uniform, etc.
- The chance to make a real difference in how our communitiesmove.
Apply Today!
For the Full Job Description and to apply for this role, please complete your online application here:
Closing Date for Applications: 25th October 2025
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Operations Support Manager - Tividale employer: Diamond Bus Ltd.
Contact Detail:
Diamond Bus Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager - Tividale
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at the Tividale Depot. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us that you understand what makes the Tividale Depot tick and how you can contribute to their success. Tailor your answers to reflect their mission!
✨Tip Number 3
Practice common interview questions and scenarios related to operations support. We want to see how you handle real-life situations, so think of examples from your past experiences that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Operations Support Manager - Tividale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Support Manager role. Highlight relevant experience in recruitment, employee relations, and HR administration. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our Tividale Depot. Keep it concise but impactful – we love a good story!
Showcase Your Skills: Don’t forget to mention your knowledge of British Domestic Hours Rules and any experience with Microsoft Office or transport systems. We’re keen on candidates who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: Remember to apply through our website for a smooth application process. It’s the best way for us to receive your details and get you in the loop. We can’t wait to hear from you!
How to prepare for a job interview at Diamond Bus Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Operations Support Manager position. Familiarise yourself with the key tasks like recruitment processes, employee relations, and health & safety compliance. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past work experience that demonstrate your skills in managing employee relations, handling grievances, or coordinating training. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will make your responses more impactful and relatable.
✨Show Your Knowledge of Regulations
Brush up on the British Domestic Hours Rules and the Working Time Regulations. Being able to discuss these regulations during your interview will show that you have the necessary knowledge to manage compliance effectively, which is crucial for this role.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the challenges the depot is currently facing, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
