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- Tasks: Provide top-notch customer service and manage complaints through various communication channels.
- Company: Join a dynamic team focused on delivering excellent customer experiences.
- Benefits: Earn £12.21 per hour with a Monday to Friday schedule and opportunities for growth.
- Why this job: Be a key player in enhancing customer satisfaction and resolving issues effectively.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Enjoy a supportive environment where your contributions truly matter.
Location: Tividale Hours of Work: Monday to Friday, 40 hours per week Salary: £12.21 per hour
Job Description
Reporting to the Head of Customer Services and Operations Support, the role of Customer Service Advisor will be to demonstrate excellent customer service to customer queries through a range of communication tools.
You will lead and manage the customer complaints process, lead on communications designed to inform customers and provide a consistent quality of service to our customers. The Customer Service Advisor will be accountable for reporting on customer complaints and customer satisfaction performance and managing the customer experience, dealing with any customer service issues that arise.
You will be a key player in the Customer Service team working with the Operational Team, using your knowledge of the requirements for the operation of passenger carrying vehicles to Identify and resolve day to day customer issues, providing updates and escape key issues or concerns to the Head of Customer Services and Operational Support.
Key Responsibilities
- Ensure customers are always dealt with in a professional manner by email, letter or telephone
- Investigation and assisting with fact finds
- Recording of all customer enquiries
- Assist with driver queries
- Processing Waybills, Accident and CCTV reports, gaining necessary information from drivers
- Dealing with insurance queries
- Minute taking
- Support the recruitment process
- Use of Omnidas, and social media platforms
- Conduct drug and alcohol tests
Preferred Skills
- Reliable, conscientious with the ability to take ownership of issues
- Self-motivated with a positive “can do” attitude to all tasks
- Effective communication skills, both written and verbal with the ability to analyse reports
- To maintain accurate records and information relating to the provision of customer services
- Delivering an excellent customer experience by proving advice and wherever possible, resolution at the first point of contact
- Excellent knowledge and understanding of Microsoft Office
- Ability to deal with a wide and diverse range of enquiries to a high standard of customer service covering all areas of the business
- Ability to work on own initiative as well as part of a team
- Experience of working in a customer service environment
- Ability to demonstrate a flexible and co-operative approach towards changing business needs
- To professionally deal with all types of customers, providing a resolution to their enquiry and avoiding potential complaints
Apply Today!
If this sounds like the right role for you, we would love to hear from you!
For more information and to apply for this role, please visit:
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Customer Service Advisor - Tividale employer: Diamond Bus Ltd.
Contact Detail:
Diamond Bus Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Tividale
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to articulate your thoughts clearly. Try role-playing common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Customer Service Advisor - Tividale
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled queries and complaints in the past, so share specific examples that demonstrate your skills!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you're the perfect fit for the role.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their applications to our job description. Mention how your skills align with the responsibilities listed, especially around communication and problem-solving.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this step!
How to prepare for a job interview at Diamond Bus Ltd.
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss how you would handle various customer queries and complaints, as this role is all about providing top-notch support. Think of specific examples from your past experiences that showcase your skills.
✨Familiarise Yourself with the Company
Do a bit of homework on the company and its operations. Understanding their values and how they approach customer service will help you align your answers with what they’re looking for. Mentioning specific initiatives or values during your interview can really impress them.
✨Prepare for Scenario Questions
Expect to be asked how you would deal with certain customer situations. Prepare for scenario-based questions by thinking through potential challenges you might face in the role. Practising your responses can help you articulate your thought process clearly during the interview.
✨Show Off Your Communication Skills
Since effective communication is key in this role, be sure to demonstrate your verbal and written skills throughout the interview. Whether it’s answering questions or asking your own, clear and confident communication will show that you’re the right fit for the team.
