HGV/PSV workshop supervisor in Worcester

We are seeking an experienced and motivated Workshop Supervisor to provide first-line management support to our Engineering Team. Reporting to the Workshop Manager, you will play a key role in delivering an excellent customer experience while ensuring compliance with all legislative, safety, and company policies. You will be responsible for the day-to-day supervision of engineering operations, identifying and resolving issues as they arise, and escalating key concerns when necessary.

Through strong leadership, effective communication, and active engagement, you will support and develop a high-performing engineering team while ensuring vehicles are maintained to the highest standards and downtime is kept to a minimum.

Key Responsibilities

• Supervise the maintenance and servicing of the fleet in line with statutory regulations, company policies, and procedures.
• Ensure vehicle availability meets operational requirements and supports daily run-in/run-out processes.
• Allocate planned and unplanned work efficiently across the engineering team, including managing on-the-day absences.
• Carry out preparation and body repair of company vehicles (cars and PSVs) in a safe, efficient, and skilful manner.
• Maintain depot plant, equipment, and engineering facilities.
• Support the Stores Manager with stock control and the accurate, timely processing of warranty claims.
• Maintain accurate records covering engineering standards, fleet performance, and environmental management.
• Deliver comprehensive shift handovers and ensure effective coordination across shifts.
• Induct, develop, and engage a talented and high-performing engineering team.
• Conduct investigations in accordance with company policy.
• Work closely with operational and engineering colleagues to manage service performance, vehicle allocation, breakdowns, changeovers, and punctuality.
• Promote a strong safety culture by ensuring full compliance with Health & Safety legislation and company procedures.
• You will be working alongside your team in helping maintain repair and attend breakdowns. This includes doing your own inspection and quality check of other people's inspections and repairing defects found.

Hours of Work

You will work 45 hours per week, Monday to Friday. Flexibility is essential, as the role may require weekend work, anti-social hours, and statutory holidays to ensure effective operational cover.

Health & Safety

All employees are required to comply fully with statutory and company Health & Safety policies and procedures at all times.

Skills, Experience & Qualifications

Essential:

• Strong engineering background Level 3 HGV City & Guilds / NVQ (or equivalent).
• PCV licence.
• Excellent communication and interpersonal skills.
• Strong people management and motivational leadership abilities.
• Knowledge of employment, health & safety, and environmental legislation.
• Good IT and organisational skills.
• Self-reliant, professional, and confident communicator.
• Having your own tools is an essential part of this role.

Desirable:

• Professional qualification related to engineering, safety, or environmental management (or equivalent company-recognised qualification).

The successful candidate must be willing to undertake required training and achieve agreed outcomes within set timeframes.

What We’re Looking For

You will be a hands-on leader with a “can-do” attitude, capable of inspiring teams through structured, supportive, and positive leadership. A professional manner, strong customer focus, and the ability to engage effectively at all levels are essential, as the role includes regular face-to-face review meetings.

If you have the experience, drive, and leadership skills to succeed as a Workshop Supervisor, we’d love to hear from you.

Job Types: Full-time, Permanent

Pay: £53,000.00-£58,000.00 per year

Benefits:

• Company pension
• Free or subsidised travel
• On-site parking

Work Location: In person