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- Tasks: Handle feedback, resolve issues, and ensure effective communication with stakeholders.
- Company: Reputable local government organisation in Haringey, Greater London.
- Benefits: Competitive hourly pay, potential contract extension, and supportive work environment.
- Why this job: Make a real impact while gaining valuable experience in feedback management.
- Qualifications: Experience in administrative roles, strong communication, and organisational skills.
- Other info: Opportunity to work independently and follow important regulatory procedures.
The predicted salary is between 20 - 26 £ per hour.
Our local government client in Haringey, Greater London, is seeking a dedicated Contract Feedback and Resolutions Officer to join their team temporarily. This role involves handling feedback, resolving issues, and ensuring effective communication between the organisation and its stakeholders.
The ideal candidate will bring experience in providing feedback and resolving issues in an administrative or clerical capacity, demonstrating excellent organisational skills and the ability to work efficiently under pressure. The position offers an initial three-month contract, with potential for extension dependent on performance. The hourly rate is £20.00 PAYE or £26.00 via Umbrella/Ltd, inside IR35.
- Proven experience as a Feedback and Resolutions Officer or similar role involving administrative and clerical duties.
- Strong communication skills, both written and verbal, with the ability to manage sensitive issues diplomatically.
- Excellent organisational and time-management skills to handle multiple priorities effectively.
- Experience working within a public sector environment or a similar industry is desirable.
- Ability to work independently with minimal supervision while following organisational procedures.
- Sound working knowledge of the Regulatory Investigatory Powers Act, Freedom of Information Act, Data Protection Act, and Human Rights Act.
Joining our client offers an excellent opportunity to work within a reputable public sector organisation and gain valuable experience in feedback management and resolution processes. Benefits include competitive hourly pay, the chance to extend your contract based on performance, and a supportive working environment. This role is perfect for candidates looking to utilise their administrative expertise in a dynamic and impactful organisation.
Feedback and Resolutions Officer in Wood Green employer: Diamond Blaque HR Solutions
Contact Detail:
Diamond Blaque HR Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Feedback and Resolutions Officer in Wood Green
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector or similar industries. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by practising common questions related to feedback and resolutions. Think about your past experiences and how they relate to the role. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Showcase your organisational skills! During interviews, highlight specific examples where you managed multiple priorities effectively. This will demonstrate that you can handle the demands of the Feedback and Resolutions Officer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who are passionate about making a difference in the public sector.
We think you need these skills to ace Feedback and Resolutions Officer in Wood Green
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience as a Feedback and Resolutions Officer. Use keywords from the job description to show that you understand what we're looking for!
Show Off Your Communication Skills: Since strong communication is key for this role, give examples in your application of how you've effectively managed sensitive issues in the past. We want to see your ability to handle feedback diplomatically!
Highlight Your Organisational Skills: Demonstrate your excellent organisational and time-management skills by mentioning specific instances where you've successfully juggled multiple priorities. This will help us see how you can thrive under pressure.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our local government client.
How to prepare for a job interview at Diamond Blaque HR Solutions
✨Know Your Stuff
Before the interview, make sure you brush up on the key legislation mentioned in the job description, like the Freedom of Information Act and Data Protection Act. Being able to discuss these confidently will show that you're not just a good fit for the role but also genuinely interested in the responsibilities.
✨Showcase Your Communication Skills
Since this role involves handling feedback and resolving issues, prepare examples from your past experiences where you've successfully communicated sensitive information. Practise articulating these scenarios clearly, as strong verbal and written communication skills are crucial for this position.
✨Organisational Skills Matter
Be ready to discuss how you manage multiple priorities effectively. Think of specific instances where you've juggled various tasks under pressure. This will demonstrate your organisational prowess and ability to thrive in a fast-paced environment, which is essential for the role.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, or how success is measured in this role. This not only shows your interest but also helps you gauge if the organisation is the right fit for you.
