At a Glance
- Tasks: Schedule workloads, manage appointments, and support a professional service for tenants.
- Company: Join a busy public-sector repair service with a focus on equality and inclusion.
- Benefits: Gain valuable experience in planning and customer service while working in a supportive environment.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Make a real difference by using your skills to help tenants and stakeholders.
- Qualifications: Experience in scheduling or administration and strong communication skills required.
The predicted salary is between 16.2 - 19.8 £ per hour.
The Role
You will schedule daily workloads, manage appointments, allocate jobs to trades colleagues and contractors, update records and support a professional service for tenants and stakeholders.
Key Responsibilities
Schedule appointments, diaries and workloads.
Allocate jobs to trade colleagues and contractors.
Monitor deadlines, service standards and KPIs.
Maintain accurate records across office systems.
Respond to tenant and stakeholder queries.
Resolve scheduling issues and escalate where needed.
Essential Criteria
Previous scheduling, planning, administration or resource coordination experience.
Confident using office systems and Microsoft Office.
Strong communication skills across phone, email and face-to-face contact.
Ability to work to deadlines, manage priorities and maintain accurate records.
NVQ Level 2 in Business Administration, Customer Service, ICT, or equivalent experience.
Available to work 8:00am to 4:00pm, with occasional 9:30am to 5:30pm shifts.
Desirable Criteria
Awareness of housing or repair services.
Strong diary management and prioritisation skills.
Experience supporting value-for-money service delivery.
Why Apply?
This is a great opportunity to join a busy public-sector repair service and use your planning, scheduling, and customer service skills.
Apply Now
Apply now with your up-to-date CV, highlighting your scheduling, planning, administration and customer service experience.
DBHRSolutions is acting as the employment agency for this vacancy.
We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates
Operational Resource Planner in West Bridgford employer: Diamond Blaque HR Solutions
Join a dynamic public-sector repair service where your skills in scheduling and customer service will make a real difference. We pride ourselves on fostering a supportive work culture that values diversity and inclusion, offering opportunities for professional growth and development. With a focus on teamwork and community impact, this role provides a meaningful career path in a rewarding environment.
Contact Details:
Diamond Blaque HR Solutions Recruitment Team
