At a Glance
- Tasks: Manage social housing properties and support tenants through their journey.
- Company: Join a leading public-sector provider in Taunton, Somerset.
- Benefits: Competitive salary, inclusive workplace, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to work across various sites and engage with diverse communities.
- Why this job: Make a real difference in people's lives while developing your career in housing management.
- Qualifications: A-levels or equivalent, with experience in housing management and excellent communication skills.
Our Public Local Government client, Taunton, Somerset, seeks a Case Manager, Supported Housing to oversee the administration and management of social housing properties, with an overall responsibility for approximately 140 – 160 tenancies. Ensure housing landlord duties are discharged in accordance with policies and procedures, and ensure that housing regulations, policies and procedures are adhered to. To oversee the housing administration and management of social housing tenants and their homes across several sheltered housing schemes.
Responsibilities:
- Provide comprehensive pre-tenancy support to prospective tenants, including providing information and advice during property viewings, completing the sign-up process, and ensuring new tenants are fully introduced to their home and tenancy. This includes supporting tenants through an initial six-week period and ensuring they are aware of all available services.
Qualifications – Essential:
- ‘A’ level standard of education or equivalent qualifications.
- Member of the Chartered Institute of Housing or other relevant professional body.
- Evidence of continuous professional development.
- Advanced – Microsoft Office (Word, Excel, Outlook), social media and CRM.
Criteria for Shortlisting:
- At least two years' experience in housing management, managing and providing support to tenants within a local authority or similar environment.
- Knowledge of introductory and secure tenancies and the management of these tenancies.
- Understand customer service values, equality, diversity, and inclusion.
- Wider knowledge of housing law.
- Have experience in a role with a similar level of responsibilities.
- Understand the principles of data protection.
- Organised, conscientious, energetic, driven, confident and assertive.
- Able to meet deadlines and deliver excellent frontline services in a pressurised environment.
- Experience of working with a range of partners, including communities, to develop new and different ways of working.
- Experience in managing conflict and dealing with disputes.
- Excellent communication skills – both written and verbal.
- Ability to show empathy, use persuasion, negotiation and tact in a wide range of circumstances.
- Able to use own initiative and judgement in making decisions within a housing and support environment.
- Ability to work on one's own or as part of a supportive team.
- Demonstrate effective time management and prioritisation skills.
- Ability to analyse and make effective problem-solving decisions in relation to case management.
- Facilitates meetings and groups.
- Excellent communication and interpersonal skills.
- Requirements to work from various sites, including tenants' homes, travel and lone working.
Compliance Requirements:
- 5 Years References
- Basic DBS
- Car Insurance
- Driving Licence
- Evidence of Right to Work
- Willing to engage in the mandatory pre-screening application process.
Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Case Manager, Supported Housing in Taunton employer: Diamond Blaque HR Solutions
As a Case Manager in Supported Housing with our Public Local Government client in Taunton, Somerset, you will be part of a dedicated team committed to enhancing the lives of tenants through comprehensive support and management. The organisation prides itself on its inclusive work culture, offering continuous professional development opportunities and a strong emphasis on teamwork and community engagement. With a focus on employee well-being and a commitment to diversity, this role provides a meaningful chance to make a real difference in the local community while enjoying a supportive and dynamic work environment.
Contact Detail:
Diamond Blaque HR Solutions Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Case Manager, Supported Housing in Taunton
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Case Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to housing management. Think about your past experiences and how they align with the responsibilities of the role. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your achievements in housing management, including any successful projects or initiatives you've led. This will give you an edge and demonstrate your hands-on experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Case Manager, Supported Housing in Taunton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Case Manager role. Highlight your experience in housing management and any relevant qualifications that match the job description. We want to see how you fit into our team!
Showcase Your Skills:Don’t forget to emphasise your communication skills, especially in written form. Since this role involves a lot of tenant interaction, we’re keen to see how you can convey information clearly and effectively.
Be Specific About Your Experience:When detailing your past roles, be specific about your responsibilities and achievements in housing management. We love numbers, so if you managed a certain number of tenancies or improved processes, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive, which is a great trait for a Case Manager!
How to prepare for a job interview at Diamond Blaque HR Solutions
✨Know Your Stuff
Make sure you brush up on housing regulations and policies relevant to the role. Familiarise yourself with the responsibilities of a Case Manager in Supported Housing, especially around tenancy management and support services. This will show that you're not just interested but also knowledgeable about what the job entails.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your experience in housing management and tenant support. Think about situations where you've successfully managed conflicts or provided excellent customer service. This will help you illustrate your skills effectively during the interview.
✨Emphasise Communication Skills
Since this role requires excellent communication, be ready to discuss how you've used these skills in previous positions. Whether it's facilitating meetings or providing pre-tenancy support, highlight instances where your communication made a positive impact on tenants or colleagues.
✨Demonstrate Empathy and Problem-Solving
Be prepared to talk about how you approach challenges with empathy and tact. Share examples of how you've navigated difficult situations with tenants or resolved disputes. This will showcase your ability to handle the emotional aspects of the role while still being effective in problem-solving.
