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- Tasks: Support Children's Services with admin tasks and ensure excellent service for families.
- Company: Join Diamond Blaque Group, a top public sector provider committed to equality.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact on children's lives while developing your skills in a dynamic team.
- Qualifications: GCSEs in English and Maths, plus NVQ in Business Admin or Customer Care required.
- Other info: Enhanced DBS check and 5 years' references needed; remote work options may be available.
The predicted salary is between 28800 - 43200 £ per year.
Description Our local government clients are recruiting a Specialist Business Support Officer. Work collaboratively with colleagues across Children\’s Services to ensure that the services are excellent for children, young people, and their families, and to promote an ethos of high-level customer service to all key stakeholders, partners, and clients. Responsibility Provide efficient administrative support and be responsible for following corporate policies, the administration of financial reporting, collation of information, communications and auditing procedures in support of the delivery of statutory requirements across the service. Qualification – Essential GCSE Grade (or equivalent) in English Language and Mathematics. NVQ Level 2/3 Business Administration / Customer Care or equivalent training/qualification in administration, finance and budget management. Advanced qualifications, IT, databases and software. Advanced – Microsoft Office, Word, Excel, Outlook, PowerPoint, Social Media, and CRM. Qualifications, Knowledge, and Experience Requirements – Criteria to be Evaluated at the Shortlisting Stage. Successful candidates will have: Excellent numeracy, literacy, IT and communication skills (including keyboard skills) Good understanding of Data Protection and Information Sharing Protocol. Setting up and maintaining manual and computerised systems, via Excel spreadsheets, Access, Word, PowerPoint, and other commonly used Microsoft Office products. Ability to converse effectively orally and in writing with colleagues, agencies and members of the public and provide clear advice. Good time management and the ability to prioritise workload to meet the demands of the service. Knowledge of Local Authority Financial Procedures. Knowledge of children\’s services policy and procedures. Deal with listening to and taking down details about complex and sometimes distressing/abusive situations relating to the safeguarding of children whilst remaining professional in approach. Knowledge of services available to children and young people. Ability to assist in the production of statistical information. Knowledge of Health and Safety at work principles in procurement processes. Working with information and providing reports. Working with a range of databases and information systems. Experience in Business Administration functions and applications. Ability to work independently. Diary management experience Ability to meet deadlines and work effectively under pressure. Awareness of Auditing procedures. Experience in customer care and the importance of this. Good understanding of Confidentiality. Essential Compliance Requirements 5 years\’ reference including current employment An enhanced DBS check will be required for this role A pre-engagement screening is mandatory for this role. Diamond Blaque Group, a leading provider in the public sector, is proud to be an equal opportunity employer and acts as an employment agency for this vacancy
Specialist Business Support Officer employer: Diamond Blaque HR Solutions
Contact Detail:
Diamond Blaque HR Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Business Support Officer
✨Tip Number 1
Familiarise yourself with the specific policies and procedures related to children's services in your local authority. Understanding these will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your IT skills, especially in Microsoft Office applications like Excel and PowerPoint. Being able to showcase your proficiency in these tools during discussions can set you apart from other candidates.
✨Tip Number 3
Network with professionals already working in children's services or local government roles. Engaging with them can provide insights into the job and may even lead to referrals, increasing your chances of landing the position.
✨Tip Number 4
Prepare for potential scenarios involving sensitive situations related to safeguarding children. Practising how to respond professionally can help you feel more confident during interviews, where such topics may arise.
We think you need these skills to ace Specialist Business Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business administration and customer care. Emphasise your skills in IT, particularly with Microsoft Office and any databases you've worked with.
Craft a Strong Cover Letter: In your cover letter, address how your qualifications meet the essential criteria listed in the job description. Mention your understanding of local authority financial procedures and your ability to handle sensitive information professionally.
Showcase Relevant Experience: When detailing your work experience, focus on roles where you provided administrative support, managed diaries, or dealt with customer care. Use specific examples that demonstrate your ability to work under pressure and meet deadlines.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Ensure that your communication is clear and professional, reflecting the high-level customer service ethos required for the role.
How to prepare for a job interview at Diamond Blaque HR Solutions
✨Showcase Your Administrative Skills
Be prepared to discuss your experience with administrative tasks, especially in relation to financial reporting and data management. Highlight specific examples where you've successfully implemented systems or processes that improved efficiency.
✨Demonstrate Customer Service Excellence
Since the role emphasises high-level customer service, think of instances where you've gone above and beyond for clients or stakeholders. Be ready to explain how you handle difficult situations while maintaining professionalism.
✨Familiarise Yourself with Relevant Policies
Brush up on local authority financial procedures and children's services policies. Showing that you understand these areas will demonstrate your commitment to the role and your ability to navigate complex regulations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle sensitive situations, particularly those involving safeguarding children. Prepare to articulate how you would approach these scenarios while adhering to confidentiality and professional standards.
