At a Glance
- Tasks: Help recover rent arrears and support former tenants in a busy housing service.
- Company: Join a dynamic housing service making a real difference.
- Benefits: Earn £22.84 per hour with potential for extension.
- Other info: Opportunity to work independently and develop your career in a supportive environment.
- Why this job: Make an immediate impact on income recovery and service performance.
- Qualifications: 2 years' experience in social housing income recovery and strong communication skills.
Temporary Rent Income Recovery Officer role paying £22.84 per hour via an umbrella, based in Sutton, supporting former tenants with arrears recovery within a busy housing service.
About the Role
We are recruiting an experienced Rent Income Recovery Officer to join a busy housing service temporarily. This role is ideal for someone with strong social housing income recovery experience who can confidently manage former-tenant arrears, trace customers, negotiate repayment arrangements, and support effective debt recovery from day one. You will help protect rental income, improve performance, and ensure that former-tenant debt is handled professionally, sensitively, and in line with agreed procedures.
Key Responsibilities
- Recover former tenant rent arrears, court costs, void recharges, and responsive repairs recharges.
- Trace former tenants and negotiate realistic repayment arrangements.
- Monitor caseload performance and produce monthly recovery information.
- Work with internal teams and external agencies to support successful recovery outcomes.
- Use housing management and corporate systems accurately and confidently.
About You
- We are looking for a proactive and resilient income recovery professional who can balance firm debt recovery with empathy, excellent customer care and sound judgement.
- At least 2 years' recent experience in social housing income recovery.
- Experience recovering former tenant arrears, court costs, void recharges, or repairs recharges.
- Good knowledge of welfare benefits, Universal Credit and income recovery procedures.
- Strong communication skills and the ability to work sensitively with vulnerable or distressed customers.
- Confident in managing your own workload, meeting deadlines, and working with minimal supervision.
- Proficient ICT skills, including experience using housing or corporate systems.
Why Apply?
- Immediate temporary opportunity within a busy housing service.
- Competitive umbrella rate of £22.84 per hour.
- Opportunity to make a direct impact on income recovery and service performance.
- Three-month assignment with potential for extension based on performance.
Compliance Requirements
- Appointment is subject to a satisfactory Enhanced DBS disclosure.
- Willingness to complete mandatory Right to Work checks as part of the pre-screening process.
Apply now if you are an experienced Rent Income Recovery Officer ready to make an immediate impact.
Diamond Blaque is acting as the employment business for this vacancy. We are committed to equality, diversity and inclusion and welcome applications from all suitably qualified candidates.
Rent Income Recovery Officer employer: Diamond Blaque HR Solutions
At Diamond Blaque HR Solutions, we pride ourselves on being an excellent employer that values innovation and collaboration. Our work culture fosters professional growth, offering employees the chance to enhance their skills while contributing to meaningful projects within the public sector. Located in Greater London, we provide a competitive day rate and a supportive environment that encourages career advancement and impactful work.
Contact Details:
Diamond Blaque HR Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Rent Income Recovery Officer
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
✨Tap into Nonprofit Networks
Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like Diamond Blaque HR Solutions!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at Diamond Blaque HR Solutions that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace Rent Income Recovery Officer
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at Diamond Blaque HR Solutions. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for Diamond Blaque HR Solutions.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at Diamond Blaque HR Solutions!
How to prepare for a job interview at Diamond Blaque HR Solutions
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of Diamond Blaque HR Solutions resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the Rent Income Recovery Officer position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
