Passenger Fleet Supervisor

We are seeking an experienced and proactive Passenger Fleet Supervisor to help deliver a safe, reliable and efficient in-house Passenger Fleet Service. This is a key operational role supporting the day-to-day coordination of passenger transport services, ensuring resources are deployed effectively, service standards are maintained, and passengers receive a responsive, high-quality service. You will work closely with Transport Service management, advise on transport availability and costs, support staff coordination, and continually review routes, systems and processes to deliver value for money, service improvement and operational excellence.

Key Responsibilities

• Coordinate daily passenger fleet operations, ensuring the right vehicles, drivers and resources are available to meet service demand.
• Support the Transport Management Coordinator by overseeing staff activity, service performance and operational priorities.
• Review and optimise passenger transport routes to improve efficiency, reduce cost and maintain high service standards.
• Liaise with internal teams, external providers and contractors to secure appropriate transport solutions and value for money.
• Monitor service delivery, identify opportunities for improvement, and contribute to innovative ways of working across the fleet service.

About You

You will be a confident and organised transport professional who can lead people, solve problems quickly and keep essential passenger services running smoothly. You will bring strong operational judgement, excellent communication skills, and the ability to balance service quality, compliance, and cost-effectiveness in a busy public-sector environment.

• GCSEs, or equivalent, in English and Maths.
• Passenger Transport Supervisor Certificate, or equivalent experience/qualification.
• Experience within passenger transport, fleet operations, community transport or a comparable operational environment.
• Strong administrative and organisational skills, with the ability to manage priorities, staff resources and contractor arrangements effectively.
• Good IT skills, including the ability to support performance monitoring, reporting and service improvement.
• Excellent customer care, telephone, written and verbal communication skills.
• Numeracy skills, including experience supporting accounts, invoicing, recharging, budgets or cost monitoring.
• Knowledge of passenger transport operations, relevant regulations, procurement procedures and tendered contract management.
• Ability to handle confidential and sensitive matters professionally and ensure compliance with legislative and council requirements.
• Valid D1 licence entitlement and a flexible, motivated approach to service delivery.

Additional Information

This role may require split-shift working Monday to Friday, for example, 06:30 to 10:00 and 14:00 to 17:45, or other hours as required to meet service needs. The postholder will also participate in standby duty cover Monday to Sunday on a 1-in-3-week rota.

Compliance Requirements

• Subject to satisfactory Enhanced CRB Disclosure.
• Willingness to participate in the mandatory Right to Work Checks as part of the pre-screening application process.

Diamond Blaque, a leading public-sector recruitment provider, is acting as the employment agency for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from candidates who can help deliver high-quality, accessible and dependable public services.