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- Tasks: Help the community with parking permits and provide excellent customer service.
- Company: Join Diamond Blaque Group, a top public sector provider focused on equality and diversity.
- Benefits: Enjoy flexible working hours and opportunities for professional development.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: GCSEs in English and Maths, plus strong admin and communication skills required.
- Other info: Must pass an enhanced DBS check and provide references.
The predicted salary is between 28800 - 43200 £ per year.
To provide a high-quality, responsive, and cost-effective Parking Permit Service that meets the community's diverse needs and complies with statutory requirements, policy, guidance, and codes of practice.
To be responsible for providing members of the public with accurate information and advice concerning the parking permit schemes and general advice concerning any other parking or highway/transportation issues. This will include dealing with irate and/or distressed customers by telephone.
Qualification – Essential
- GCSE Grade (or equivalent) in English Language and Mathematics.
- NVQ or equivalent standard and evidence of continuing professional development.
- Full clean UK driving licence.
- Advanced – Microsoft Office (Word, Excel, Outlook), social media and CRM.
Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage
- Effective administrative skills.
- Knowledge of parking enforcement legislation or moving traffic offence enforcement legislation, including the ongoing development of best practice and case law.
- Parking / Technical Experience Desirable.
- Good organisational skills and ability to achieve agreed deadlines and targets whilst staying motivated and focused.
- Ability to plan, programme, deliver and monitor projects and programmes of work, in line with agreed timescales and outputs.
- Ability to contribute to cross-service/agency projects.
- Clear verbal and written communication skills to write reports for statutory purposes, particularly case recordings.
- Ability to bring creative solutions to problems.
- Ability to present complex issues clearly and concisely, both orally and in writing, and to develop appropriate promotional material.
- Ability to develop effective partnerships within the private sector and other external agencies, both statutory and voluntary.
- Able to establish positive working relationships, and work closely with elected Members, chief officers, external agencies, community groups and individuals.
- Commitment to the principles and practice of equality and diversity in employment and service delivery.
- Understand the relationship between housing policy and diversity issues.
- Ability to reflect diversity issues in their monitoring and evaluation work.
- Actively pursuing Continuing Professional Development as defined by a professional body.
- Committed to own learning and development.
- Able to share good practice and experience, and learn from others.
- Willingness to work outside of contracted hours in the evenings and weekends, subject to notice.
Essential Compliance Requirements
- 2 Years References.
- Enhanced DBS check.
- A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process.
Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Parking Permit Officer employer: Diamond Blaque HR Solutions
Contact Detail:
Diamond Blaque HR Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parking Permit Officer
✨Tip Number 1
Familiarise yourself with parking enforcement legislation and best practices. Understanding the legal framework will not only help you answer queries confidently but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios where you deal with irate customers can prepare you for real-life situations and show your ability to remain calm under pressure.
✨Tip Number 3
Network with professionals in the parking and transportation sector. Attend local community meetings or online forums to gain insights and make connections that could be beneficial when applying for the role.
✨Tip Number 4
Showcase your organisational skills by discussing any relevant projects you've managed. Be ready to provide examples of how you met deadlines and targets, as this will highlight your ability to handle the responsibilities of the Parking Permit Officer role.
We think you need these skills to ace Parking Permit Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Parking Permit Officer. Familiarise yourself with the parking permit service and the community's needs to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have in customer service, particularly dealing with distressed customers. Mention any knowledge of parking enforcement legislation or technical experience that aligns with the job requirements.
Showcase Communication Skills: Since clear verbal and written communication is crucial for this role, provide examples of how you've effectively communicated complex issues in previous roles. This could include writing reports or developing promotional materials.
Commitment to Professional Development: Demonstrate your commitment to ongoing learning and development. Mention any relevant training or qualifications you have pursued, especially those related to parking enforcement or customer service.
How to prepare for a job interview at Diamond Blaque HR Solutions
✨Know Your Legislation
Familiarise yourself with parking enforcement legislation and moving traffic offence enforcement. Being able to discuss recent developments or case law will show your commitment and knowledge in the field.
✨Demonstrate Your Communication Skills
Prepare to showcase your clear verbal and written communication abilities. You might be asked to explain complex issues, so practice articulating your thoughts concisely and confidently.
✨Showcase Your Problem-Solving Skills
Think of examples where you've brought creative solutions to problems. This role involves dealing with distressed customers, so demonstrating your ability to handle such situations effectively will be crucial.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage your time and meet deadlines. Provide specific examples of projects you've planned and delivered on time, as this will reflect your ability to stay motivated and focused.
