At a Glance
- Tasks: Coordinate and schedule workloads for trades colleagues and contractors in a fast-paced environment.
- Company: Join a leading public-sector provider committed to equality and diversity.
- Benefits: Gain valuable experience, work in a supportive team, and develop your organisational skills.
- Other info: Typical hours are 8 am-4 pm, Monday-Friday, with occasional late shifts.
- Why this job: Make a real difference by ensuring efficient repair services for the community.
- Qualifications: GCSEs in Maths and English; experience in administration and scheduling required.
The predicted salary is between 30000 - 35000 £ per year.
We're looking for an Operational Resource Planner for a local government client in Nottinghamshire to support the delivery of a comprehensive and efficient repair service. In this fast‑paced role, you'll coordinate and schedule daily workloads for trades colleagues and contractors, ensuring appointments are managed effectively and key performance indicators are met. You'll play a vital part in maximising resources, maintaining accurate systems, resolving scheduling issues and delivering excellent customer service to tenants and stakeholders. If you thrive under pressure, enjoy problem‑solving and have a keen eye for detail, we'd love to hear from you.
Responsibilities
- To be responsible for overseeing and scheduling the workload of trades colleagues and/or contractors by allocating and organising work through the relevant processes to maximise efficiency of resources to meet defined key performance indicators.
Knowledge & Experience Requirements
- Proven experience coordinating and managing appointments/diaries for large teams in a fast‑paced, pressurised environment.
- Administration experience, including maintaining accurate records.
- Experience working with computerised and manual office systems.
- Experience communicating directly with members of the public.
- Experience working to tight deadlines and performance targets.
- Strong numeracy and literacy skills (verbal and written).
- Ability to work on your own initiative and as part of a team.
- Excellent interpersonal and communication skills (face‑to‑face, telephone, email, meetings).
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Ability to use IT systems to input, manage and analyse data.
- High levels of professionalism, integrity and commitment to equality and diversity.
- Understanding of service delivery within a multicultural community.
- Awareness of housing or repair services.
- Experience working in an environment focused on value for money.
- Advanced organisational and prioritisation skills across manual and electronic diary systems.
Typical working hours for this role are 8 am‑4 pm, Monday‑Friday, with occasional late shifts from 9.30 am‑5.30 pm – applicants must be available to do these hours.
Qualification Essential
- GCSES or equivalent to include Maths and English.
- NVQ Level 2 in Business Administration, Customer Service, ICT or relevant equivalent experience.
- Advanced Microsoft Office, Word, Excel, PowerPoint, Outlook, and social media.
Essential Compliance Requirements
- 3 Years of References.
- Enhanced Adults DBS.
- Willing to engage in the mandatory pre‑screening application process.
Diamond Blaque Group, a leading public‑sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Operational Resource Planner employer: Diamond Blaque HR Solutions
As a leading public-sector provider in Nottinghamshire, we pride ourselves on being an excellent employer that values diversity and equal opportunity. Our supportive work culture encourages professional growth and development, offering employees the chance to thrive in a fast-paced environment while making a meaningful impact on the community. With competitive benefits and a commitment to work-life balance, we ensure our team members feel valued and empowered in their roles.
Contact Details:
Diamond Blaque HR Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operational Resource Planner
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how they align with your skills. Practise common interview questions and think of examples that showcase your problem-solving abilities and attention to detail.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re the perfect fit for the Operational Resource Planner position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Operational Resource Planner
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in coordinating and managing appointments. Use specific examples that showcase your ability to thrive in fast-paced environments, just like the one we have at StudySmarter.
Show Off Your Skills:Don’t forget to mention your proficiency in Microsoft Office and any relevant IT systems. We love seeing candidates who can manage and analyse data effectively, so be sure to include any specific tools or software you’ve used.
Highlight Your Customer Service Experience:Since this role involves communicating with the public, it’s crucial to demonstrate your excellent interpersonal skills. Share examples of how you've delivered great customer service in previous roles, as this is key to our mission at StudySmarter.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Diamond Blaque HR Solutions
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Operational Resource Planner. Familiarise yourself with scheduling techniques and how to maximise resource efficiency. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved scheduling issues or improved processes. This is crucial for demonstrating your ability to thrive under pressure and manage tight deadlines, which are key aspects of this job.
✨Brush Up on Your Tech Skills
Since the role requires proficiency in Microsoft Office and various IT systems, be ready to discuss your experience with these tools. You might even want to mention specific projects where you used Excel for data analysis or Outlook for managing appointments effectively.
✨Communicate with Confidence
As you'll be interacting with trades colleagues, contractors, and the public, practice your communication skills. Be prepared to discuss how you handle customer service situations and maintain professionalism, especially in a multicultural environment.
