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- Tasks: Coordinate and schedule workloads for trades colleagues and contractors in a fast-paced environment.
- Company: Join a leading public-sector provider committed to equality and diversity.
- Benefits: Gain valuable experience, work regular hours, and develop your organisational skills.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real impact by ensuring efficient repair services for the community.
- Qualifications: GCSEs in Maths and English; NVQ Level 2 in relevant fields preferred.
We're looking for an Operational Resource Planner for a local government client in Nottinghamshire to support the delivery of a comprehensive and efficient repair service. In this fast-paced role, you'll coordinate and schedule daily workloads for trades colleagues and contractors, ensuring appointments are managed effectively and key performance indicators are met. You'll play a vital part in maximising resources, maintaining accurate systems, resolving scheduling issues and delivering excellent customer service to tenants and stakeholders. If you thrive under pressure, enjoy problem-solving and have a keen eye for detail, we'd love to hear from you.
Responsibilities:
- To be responsible for overseeing and scheduling the workload of trades colleagues and/or contractors by allocating and organising work through the relevant processes to maximise efficiency of resources to meet defined key performance indicators.
Knowledge & Experience Requirements:
- Proven experience coordinating and managing appointments/diaries for large teams in a fast-paced, pressurised environment.
- Administration experience, including maintaining accurate records.
- Experience working with computerised and manual office systems.
- Experience communicating directly with members of the public.
- Experience working to tight deadlines and performance targets.
- Strong numeracy and literacy skills (verbal and written).
- Ability to work on your own initiative and as part of a team.
- Excellent interpersonal and communication skills (face-to-face, telephone, email, meetings).
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Ability to use IT systems to input, manage and analyse data.
- High levels of professionalism, integrity and commitment to equality and diversity.
- Understanding of service delivery within a multicultural community.
- Awareness of housing or repair services.
- Experience working in an environment focused on value for money.
- Advanced organisational and prioritisation skills across manual and electronic diary systems.
Typical working hours: 8 am-4 pm, Monday-Friday, with occasional late shifts from 9.30 am-5.30 pm. Applicants must be available to do these hours.
Qualification – Essential:
- GCSES or equivalent to include Maths and English.
- NVQ Level 2 in Business Administration, Customer Service, ICT or relevant equivalent experience.
- Advanced Microsoft Office, Word, Excel, PowerPoint, Outlook, and social media.
Essential Compliance Requirements:
- 3 Years of References.
- Enhanced Adults DBS.
Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Operational Resource Planner in Nottingham employer: Diamond Blaque HR Solutions
Contact Detail:
Diamond Blaque HR Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Resource Planner in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Operational Resource Planner role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to scheduling and resource management. We recommend role-playing with a friend or using online resources to get comfortable. The more you rehearse, the more confident you’ll feel when it’s time to shine!
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you’ve successfully managed workloads or resolved scheduling conflicts in the past. We want to see your problem-solving prowess in action, so don’t hold back on sharing those success stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who thrive in fast-paced environments like this one. Let’s get you that job!
We think you need these skills to ace Operational Resource Planner in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in coordinating and managing appointments. We want to see how your skills match the fast-paced environment we're working in!
Show Off Your Skills: Don’t forget to mention your proficiency in Microsoft Office and any experience you have with IT systems. We love seeing candidates who can manage data effectively and maintain accurate records.
Highlight Your Customer Service Experience: Since this role involves communicating with the public, share examples of your customer service experience. We’re looking for someone who can deliver excellent service to tenants and stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Diamond Blaque HR Solutions
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Operational Resource Planner. Familiarise yourself with scheduling techniques and key performance indicators relevant to the role. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved scheduling issues or improved efficiency. Be ready to discuss how you handle pressure and tight deadlines, as these are crucial in this fast-paced environment.
✨Brush Up on Your Tech Skills
Since the role requires proficiency in Microsoft Office and IT systems, ensure you're comfortable discussing your experience with these tools. You might even want to mention specific projects where you used Excel for data analysis or Outlook for managing appointments.
✨Communicate Effectively
Practice your communication skills, as you'll need to interact with trades colleagues, contractors, and the public. Think about how you can convey information clearly and professionally, whether it's face-to-face, over the phone, or via email.