At a Glance
- Tasks: Provide top-notch customer service and manage essential administrative tasks.
- Company: Join a supportive college environment focused on community growth.
- Benefits: Gain valuable experience, develop skills, and enjoy a diverse workplace.
- Other info: Flexible work environment with opportunities for personal and professional development.
- Why this job: Make a difference by helping learners and enhancing their college experience.
- Qualifications: GCSEs in English and Maths, plus strong communication and admin skills.
The predicted salary is between 24000 - 28000 £ per year.
We are seeking a proactive and highly organised Skills & Engagement Service Administrator to join our team, and we value your skills and experience. You will be the first point of contact for members of the public and learners, providing excellent customer service and ensuring enquiries are directed appropriately.
Key responsibilities
- Deliver outstanding first-line customer service, responding to general public enquiries and signposting effectively.
- Create and maintain accurate, up-to-date records, including sign-up information, enrolment details, attendance, outcomes, and fee collection, using College systems.
- Work collaboratively with College staff across departments to ensure that information provided to clients/learners is current and accurate.
- Ensure College facilities are welcoming and fit for purpose to support a positive client experience.
- Assist the Skills & Engagement team in developing strong partnerships with local agencies and stakeholders to enhance support for individuals engaging with the College.
- Provide overall administrative support to contribute to our community's growth and success.
Qualification Essential
- GCSE Grade (or equivalent) in English Language and Mathematics.
- (HCC) NVQ level 2/3 in Business Admin or equivalent experience.
- Advanced Microsoft Office, Word, Excel, Outlook, social media, and CRM.
Criteria for Shortlisting — Ideal Candidate Profile
- A high level of communication skills the ability to provide detailed information and advice accurately, clearly and positively.
- Ability to communicate with clients who have poor communication skills.
- Requires strong communication skills and proven experience in dealing with customers.
- Experience of general office administration (answering the telephone, filing, photocopying, dealing with enquiries).
- Experience with using Google Suite or Microsoft Office.
- Flexible approach to work.
- Have an innovative, practical approach to problem-solving and a flexible, adaptable approach to working methods.
- Organisational and administrative abilities.
- Self-Motivated, able to work within a pressurised environment, flexible, with a capacity to work to deadlines.
Essential Compliance Requirements
- 3 Years References/Work History.
- DBS check.
- Willing to engage in the mandatory pre-screening application process.
Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Skills & Engagement Service Administrator in London employer: Diamond Blaque HR Solutions
As a Skills & Engagement Service Administrator at our College, you will thrive in a supportive and inclusive work culture that prioritises professional development and community engagement. We offer competitive benefits, a collaborative environment, and opportunities for growth, ensuring that you can make a meaningful impact while enjoying a fulfilling career in education. Join us in creating a welcoming space for learners and the public, where your contributions are valued and recognised.
Contact Details:
Diamond Blaque HR Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Skills & Engagement Service Administrator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Diamond Blaque HR Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Diamond Blaque HR Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Skills & Engagement Service Administrator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Diamond Blaque HR Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Diamond Blaque HR Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Diamond Blaque HR Solutions!
How to prepare for a job interview at Diamond Blaque HR Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
