At a Glance
- Tasks: Be the first point of contact for concerns about children's wellbeing.
- Company: Join a leading public-sector provider committed to inclusivity.
- Benefits: Gain valuable experience in a fast-paced, supportive environment.
- Other info: Work hours are Monday to Friday, 08:00 to 18:00.
- Why this job: Make a real difference in children's lives while developing your skills.
- Qualifications: GCSEs in English and Maths; customer service experience preferred.
Our Lincolnshire local government clients seek a Customer Service Advisor, Care & Wellbeing. In this crucial and sensitive role within Children's Services, you'll be the first point of contact for anyone who calls Customer Services to report concerns about a child. This will include taking calls from members of the public and professionals such as Police Officers, Nurses and School Teachers. You'll need your clear, concise, and cool-headed communication style to provide information. If you enjoy working in a fast-paced environment, with plenty of variety and the chance to learn new things, then this is the role for you! This will be an office-based role.
Responsibilities
- Gather as much information and detail from the caller as possible, using your professional curiosity to fact-find information and not to take anything at face value.
- Capture all information written up against a framework onto our system and then pass it over to Children's Social Care.
Qualifications – Essential
- GCSE Grade (or equivalent) in English Language and Mathematics.
- NVQ Level 2 in Customer Service or equivalent experience.
- Advanced – Microsoft Office (Word, Excel, Outlook), social media and CRM.
- Demonstrate a passion for delivering excellent customer service.
- Strong communication skills and the ability to handle sensitive information with discretion.
- Excellent IT skills, including proficiency with Microsoft Office and Windows.
- Ability to use a range of software packages to an advanced level.
- Relevant local authority knowledge and experience (desirable).
- Strong interpersonal skills.
- Ability to multitask whilst remaining calm and professional in a pressurised, fast-paced customer service environment.
- Commitment to the principles of equality and diversity.
- Experience in dealing with demanding customers.
- Friendliness, helpfulness and positive attitude.
- Proactive approach to continuous personal development.
- Understanding of the Equality Act legislation (desirable).
- Knowledge of GDPR principles (desirable).
Hours for this role will be between 08:00 and 18:00, Monday to Friday.
Compliance Requirements
- 3 Years References.
- Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process.
Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Customer Service Advisor Care & Wellbeing in Lincoln employer: Diamond Blaque HR Solutions
At Diamond Blaque Group, we pride ourselves on being an excellent employer, particularly for the role of Customer Service Advisor in Care & Wellbeing. Our commitment to fostering an inclusive work environment ensures that every employee feels valued and supported, while our focus on professional development provides ample opportunities for growth within the public sector. Located in Lincolnshire, you will enjoy a dynamic and fast-paced office culture, where your contributions directly impact the wellbeing of children and families in the community.
Contact Detail:
Diamond Blaque HR Solutions Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Care & Wellbeing in Lincoln
✨Tip Number 1
Make sure you research the company and its values before your interview. Knowing what they stand for will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about clear and concise communication, try role-playing with a friend or family member to get comfortable discussing sensitive topics.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you handled demanding customers or tricky situations, and be prepared to share those during your interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor Care & Wellbeing in Lincoln
Some tips for your application 🫡
Show Your Communication Skills:In your written application, make sure to highlight your clear and concise communication style. This role is all about being the first point of contact, so we want to see how you can convey information effectively.
Demonstrate Your Customer Service Experience:Share specific examples from your past roles that showcase your customer service skills. We love to see how you've handled sensitive situations and demanding customers, so don’t hold back!
Be Professional and Discreet:Since you'll be dealing with sensitive information, it's crucial to emphasise your ability to handle such matters with discretion. Make sure to mention any relevant experience that demonstrates this skill.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Diamond Blaque HR Solutions
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the responsibilities of a Customer Service Advisor in Care & Wellbeing, especially how to handle sensitive information and communicate effectively with various professionals.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service scenarios. Think about how you'd respond to challenging situations, especially those involving demanding customers or sensitive topics. This will help you stay calm and collected during the actual interview.
✨Showcase Your Skills
Be ready to demonstrate your IT skills, particularly with Microsoft Office and CRM systems. You might be asked to perform a task or explain how you would use these tools in your day-to-day work, so brush up on your technical knowledge beforehand.
✨Emphasise Your Values
Highlight your commitment to equality, diversity, and discretion when handling sensitive information. Share examples from your past experiences that showcase your proactive approach to personal development and your understanding of relevant legislation like GDPR.
