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- Tasks: Coordinate housing repairs, manage operatives' schedules, and enhance customer satisfaction daily.
- Company: Join Diamond Blaque Group, a top public sector employment agency dedicated to diversity and opportunity.
- Benefits: Enjoy flexible shifts, valuable experience, and the chance to make a real impact in your community.
- Why this job: Be part of a team that values customer care and problem-solving in a dynamic environment.
- Qualifications: GCSEs in English and Maths, IT skills, and experience in housing repairs are essential.
- Other info: Prepare for a pre-engagement screening and provide three years of references.
The predicted salary is between 28800 - 43200 £ per year.
Our local government clients are recruiting Housing Repairs Co-ordinators. To plan and co-ordinate the working day of Operatives to ensure all works are appointed to the satisfaction of the customer, while maximising efficiency and completing each task within the specified time allocations.
Responsibility
- To ensure all trade resources are utilised to their full potential, while maintaining customer focus and seeking to enhance the customer experience.
- To actively manage the workload of multiple operatives, monitoring timings and ensuring job completion by the end of each working day.
Qualification Essential
- GCSE Grade (or equivalent) in English Language and Mathematics.
- Relevant professional level qualification or equivalent experience TQ2 or equivalent.
- Information Technology skills.
- Advanced Microsoft Office (Word, Excel, Outlook), social media and accounting software.
Qualifications, Knowledge, and Experience Requirements
- Knowledge of the main issues affecting social housing.
- Proven experience of working within a responsive repairs environment and housing management systems.
- Typing speed 30 words per minute with good attention to detail to be tested.
- Ability to write reports and draft formal documents, correspondence letters.
- Proven experience in administering a Repairs Scheduling System.
- Experience in dealing with all aspects of building maintenance and repairs in a busy environment.
- Excellent Customer Care skills, experience working with members of the public, and the ability to handle difficult situations openly and honestly.
- Experience in processing customers repair requests methodically and accurately within the appropriate policies, procedures and guidelines, meeting tight deadlines.
- Experience of working in a team and contributing to the team’s overall performance.
- Excellent communication skills and the ability to liaise with various internal and external parties.
- Ability to employ excellent problem-solving skills in a fast-paced, pressurised and demanding work environment.
- Ability to work independently and manage own workload, work under own initiative, and prioritise tasks effectively.
- Ability to assimilate system performance data and provide trend analysis reports with recommendations to the Housing Repairs Services.
- Ability to work a shift pattern, shifts including evenings and Saturdays as required.
Essential Compliance Requirements
- 3 Years' References.
- Enhanced DBS on the update service.
- A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process.
Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Housing Repairs Co-ordinators employer: Diamond Blaque HR Solutions
Contact Detail:
Diamond Blaque HR Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Repairs Co-ordinators
✨Tip Number 1
Familiarise yourself with the key issues affecting social housing. Understanding the challenges and trends in this sector will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel. Being able to efficiently manage data and create reports will be crucial in this role, so consider taking a quick online course or tutorial to enhance your proficiency.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences where you've successfully managed workloads or resolved customer issues. This will showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Network with professionals in the housing repairs sector. Engaging with others in the field can provide valuable insights and potentially lead to referrals, making your application stand out even more.
We think you need these skills to ace Housing Repairs Co-ordinators
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing repairs and customer service. Emphasise your knowledge of social housing issues and any specific software or systems you've used.
Craft a Strong Cover Letter: In your cover letter, address how your skills align with the responsibilities of a Housing Repairs Co-ordinator. Mention your ability to manage workloads, communicate effectively, and enhance customer experiences.
Showcase Relevant Qualifications: Clearly list your qualifications, especially your GCSEs in English and Mathematics, and any professional certifications. If you have experience with Repairs Scheduling Systems, make sure to highlight that as well.
Prepare for the Screening Process: Be ready for the pre-engagement screening and ensure you have your references in order. Familiarise yourself with the Enhanced DBS process, as this is mandatory for the role.
How to prepare for a job interview at Diamond Blaque HR Solutions
✨Showcase Your Customer Care Skills
Since the role involves enhancing customer experience, be prepared to discuss specific examples of how you've successfully handled difficult situations with customers in the past. Highlight your communication skills and ability to empathise.
✨Demonstrate Your Organisational Abilities
The job requires managing multiple operatives and ensuring timely completion of tasks. Be ready to explain how you prioritise tasks and manage workloads effectively, perhaps by sharing a relevant experience from your previous roles.
✨Familiarise Yourself with Housing Management Systems
Knowledge of housing management systems is crucial for this position. Brush up on any relevant software you've used before and be prepared to discuss how you’ve utilised these systems to improve efficiency in your past roles.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving skills. Think of examples where you've had to think on your feet in a fast-paced environment, and be ready to explain your thought process and the outcomes.
