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- Tasks: Help people complete housing applications and provide quality customer advice.
- Company: Join a leading public-sector provider committed to diversity and equal opportunity.
- Benefits: Immediate start, supportive environment, and opportunities for professional development.
- Why this job: Make a real difference in people's lives by supporting their housing needs.
- Qualifications: GCSEs in English and Maths; NVQ in Housing Management preferred.
- Other info: Dynamic role with potential for growth in the housing sector.
The predicted salary is between 30000 - 42000 £ per year.
Our local government clients in Nottinghamshire are recruiting a Homelink Advisor to support Housing Solutions in helping applicants complete a HomeLink Housing application. Must be available for immediate start.
Responsibility
- Supporting people to complete Housing Applications – either in person or over the phone
- Verifying the eligibility of applicants joining the housing register
- Ensuring applicants are placed within appropriate priority bands according to the allocations policy
- Providing quality customer advice on a wide range of housing options
- Maintaining effective liaison and relationship building with internal and external representatives
- Provide effective and efficient administrative services.
Qualification – Essential
- GCSE Grade (or equivalent) in English Language and Mathematics.
- NVQ Level 2/3 in Housing Management, or willing to work towards a qualification. Or a part qualification of the Chartered Institute of Housing.
- Advanced – Microsoft Office (Word, Excel, Outlook), social media and accounting software.
Criteria to be Evaluated at the Shortlisting Stage
- Experience of working in a housing environment and an ability to learn.
- Ability to make accurate and timely decisions, often in pressurised situations, and to always act tactfully and with sensitivity and courtesy.
- Particularly regarding the qualification and eligibility of applicants for social housing in accordance with the allocations policy.
- Demonstrated a firm but fair approach to managing customer services and relationships whilst maintaining a professional attitude.
- Evidence of carrying out individual assessments to determine qualification and eligibility for social housing.
- Demonstrated capacity to effectively organise and use initiative to prioritise workload to ensure that tasks are completed efficiently and on time.
- Good interpersonal skills and a proven ability to communicate effectively at all levels.
- Knowledge and experience with homelessness legislation would be beneficial.
Essential Compliance Requirements
- 3 Years References, including current employment
- Willing to engage in the mandatory pre-screening application process.
Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Homelink Advisor employer: Diamond Blaque HR Solutions
Contact Detail:
Diamond Blaque HR Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homelink Advisor
✨Tip Number 1
Get to know the company! Research Diamond Blaque Group and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves supporting applicants over the phone and in person, it’s crucial to be clear and confident. Role-play with a friend or family member to get comfortable with potential questions and scenarios.
✨Tip Number 3
Showcase your problem-solving abilities! Be ready to discuss past experiences where you’ve had to make quick decisions or handle difficult situations. This will demonstrate your capability to manage the pressures of the role effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Homelink Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in housing and customer service. We want to see how your skills match the Homelink Advisor role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Qualifications: Don’t forget to mention your GCSEs and any housing management qualifications you have or are working towards. We’re keen on seeing how your educational background aligns with what we need for this position.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of your experience and skills.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the Homelink Advisor role without any hiccups!
How to prepare for a job interview at Diamond Blaque HR Solutions
✨Know Your Stuff
Make sure you brush up on housing legislation and the allocations policy. Understanding these will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Experience
Prepare examples from your past work in housing or customer service. Think of situations where you made decisions under pressure or helped someone navigate a complex process. This will demonstrate your ability to handle the responsibilities of a Homelink Advisor.
✨Practice Your Communication Skills
Since this role involves liaising with various stakeholders, practice clear and concise communication. You might want to role-play common scenarios with a friend to get comfortable with explaining housing options and eligibility criteria.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle specific situations, like dealing with an upset applicant or prioritising tasks. Think through your approach and be ready to discuss your thought process during the interview.
