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For Companies At a Glance
- Tasks: Handle emergency calls and provide top-notch customer service in a supportive team.
- Company: Join a leading public-sector provider committed to diversity and equal opportunity.
- Benefits: Gain valuable skills, potential for career progression, and work in a dynamic environment.
- Why this job: Make a real difference in your community while developing essential skills.
- Qualifications: GCSEs in English and Maths, plus experience in customer service and IT.
- Other info: Flexible hours, including evenings and weekends, with opportunities for overtime.
Our local government clients in Cardiff, Wales, are recruiting for a Control Centre Operator. This role offers an excellent opportunity to develop skills in emergency response and customer service, with potential for extension or progression within the local government sector based on performance and organisational needs.
Responsibility
To deliver services to customers across various areas, including handling welfare calls from vulnerable or elderly customers, and to work closely with colleagues within the Control Centre and other service teams, fostering a sense of teamwork and shared purpose to ensure the highest levels of call resolution and customer satisfaction.
Qualification Essential
- GCSE Grade (or equivalent) in English Language and Mathematics.
- Relevant qualification, or demonstrable experience in a similar role.
- Advanced Microsoft Office (Word, Excel, Outlook), social media and CRM.
Criteria to be Evaluated at the Shortlisting Stage - About You:
- Demonstrates the ability to work under pressure with confidence and initiative and is always committed to the provision of a quality service for customers.
- Demonstrates the ability to communicate well in a manner appropriate to individual needs, by phone, in person or in writing.
- Proficient in the use of technology, being comfortable in the use of I.T systems, programmes and apps.
- Experience in delivering customer-focused information.
- Demonstrates the ability to work as part of a team, showing a willingness to assist others and a commitment to meeting the objectives of the team.
- Show a personal commitment to the work of the service, taking ownership of tasks and seeking to meet set deadlines and targets.
- Demonstrates a positive attitude to new challenges and a willingness to adapt quickly to change.
- A caring attitude with a clear desire to achieve the best possible result for the customer.
- The ability to work unsocial hours, including evenings, weekends and bank holidays.
- The ability to work overtime when service provision is available.
Essential Compliance Requirements
- 2 Years References, including current employment.
- Standard DBS check.
- Willing to engage in the mandatory pre-screening application process.
Diamond Blaque Group, a leading public-sector provider, is acting as the employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Control Centre Operator employer: Diamond Blaque HR Solutions
Contact Detail:
Diamond Blaque HR Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Centre Operator
✨Tip Number 1
Get to know the company! Research our local government clients in Cardiff and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since the Control Centre Operator role involves handling calls from vulnerable customers, it’s crucial to demonstrate your ability to communicate effectively. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your tech skills! Brush up on your Microsoft Office and CRM knowledge, as well as any relevant apps. Being comfortable with technology will set you apart and make you a more attractive candidate for the role.
✨Tip Number 4
Be ready to showcase your teamwork spirit! During interviews, share examples of how you've worked collaboratively in the past. Highlighting your commitment to team objectives will resonate well with us and demonstrate that you're a great fit for the Control Centre.
We think you need these skills to ace Control Centre Operator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Control Centre Operator role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Service Skills: Since this role is all about delivering top-notch customer service, share specific examples of how you've successfully handled customer interactions in the past. We want to see your caring attitude and commitment to quality service!
Highlight Your Tech Savviness: We're keen on candidates who are comfortable with technology. Mention any relevant experience you have with Microsoft Office, CRM systems, or social media. This will help us see that you're ready to tackle the tech side of the job.
Be Yourself!: Let your personality shine through in your application. We value a positive attitude and a willingness to adapt, so don't hesitate to share your enthusiasm for the role and how you can contribute to our team. Apply through our website to get started!
How to prepare for a job interview at Diamond Blaque HR Solutions
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Control Centre Operator. Familiarise yourself with emergency response protocols and customer service best practices. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves handling calls from vulnerable customers, practice how you would communicate effectively and empathetically. Prepare examples of past experiences where you successfully resolved customer issues or worked as part of a team to highlight your communication prowess.
✨Demonstrate Tech Savviness
Be ready to discuss your proficiency with Microsoft Office and any CRM systems you've used. You might even want to brush up on social media tools, as they can be relevant in customer service. Showing that you're comfortable with technology will give you an edge.
✨Emphasise Teamwork and Adaptability
Prepare to talk about times when you've worked under pressure or adapted to change. Highlight your commitment to teamwork and how you’ve supported colleagues in achieving shared goals. This will resonate well with the interviewers looking for a collaborative spirit.
