At a Glance
- Tasks: Manage complaints and enquiries about waste and recycling, ensuring smooth resolutions.
- Company: Join a forward-thinking organisation dedicated to sustainability and community engagement.
- Benefits: Flexible hours, competitive pay, and opportunities for professional growth.
- Other info: Outdoor work and community events make this role dynamic and engaging.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and strong organisational skills are essential.
The predicted salary is between 22050 - 26950 £ per year.
What you'll do
- Manage resident and business complaints from first contact to resolution.
- Investigate missed collections and other waste enquiries with operational teams.
- Maintain accurate records using i Casework and customer relationship management (CRM) systems.
- Write clear responses, correspondence and case notes.
- Respond to councillor enquiries and support draft responses to MP correspondence.
- Advise on recycling, waste presentation and contamination.
- Support community events, estate visits and recycling campaigns.
- What you'll bring
- Experience in customer service, resident engagement or community work.
- Strong organisation skills and experience managing competing deadlines.
- Clear written and verbal communication, including handling challenging enquiries.
- Accurate administration, data entry and record-keeping skills.
- Understanding of waste management, recycling and environmental sustainability.
- Knowledge of communities, complaints procedures and data protection requirements.
- Confidence in learning IT systems and working independently and within a team.
Desirable
- Experience in complaints handling, casework management, or customer-facing investigation.
- Please note
The role includes outdoor work, borough-wide site visits and occasional work outside normal office hours, including evening meetings.
We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates.
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Admin Assistant – Waste & Recycling in City of London employer: Diamond Blaque HR Solutions
Join a dynamic public-sector repair service where your skills in scheduling and customer service will make a real difference. We pride ourselves on fostering a supportive work culture that values diversity and inclusion, offering opportunities for professional growth and development. With a focus on teamwork and community impact, this role provides a meaningful career path in a rewarding environment.
Contact Details:
Diamond Blaque HR Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Admin Assistant – Waste & Recycling in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Diamond Blaque HR Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Diamond Blaque HR Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Admin Assistant – Waste & Recycling in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Diamond Blaque HR Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Diamond Blaque HR Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Diamond Blaque HR Solutions!
How to prepare for a job interview at Diamond Blaque HR Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
