Sr. Account Executive, Enterprise in London

About Dialpad

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

Being a Dialer

At Dialpad, you will be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we are elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

As a Senior Account Executive, Enterprise, you will own the complete sales process from prospecting through close, working cross-functionally with Marketing, Partner Managers, Sales Leadership, Sales Engineers, Account Management, Legal, and Finance to convert large, complex prospects into active Dialpad customers. In this role, you will help organizations solve sophisticated communications challenges that impact teams across the globe. This position is responsible for managing and growing Enterprise accounts across a UK territory, requiring strong regional market knowledge. You will engage senior stakeholders, navigate complex buying cycles, and tailor solutions to the unique needs of multinational and regionally distributed organizations. You will deliver tangible customer value by redefining what is possible through the implementation of Dialpad Talk, Contact Center, and Sell. You will balance new customer acquisition with identifying broader market opportunities, helping to build awareness and momentum for Dialpad across the region. Dialpad's Enterprise Sales team plays a critical role in achieving the company's broader business objectives. You will collaborate closely with SDRs, Channel Partners, Sales Engineers, Sales Leadership, and fellow Enterprise AEs to continuously improve the efficiency, effectiveness, and scalability of the sales process. This role reports directly to the Area Vice President, EMEA Sales.

What You'll Do

• Develop and execute strategic, multi-threaded outbound campaigns to source enterprise opportunities across the UK region, utilizing a combination of calling, email, and text-based outreach to secure senior-level discovery meetings.
• Prospect into target enterprise and multinational accounts within the UK, mapping complex organizational structures to identify economic buyers, technical decision-makers, and internal champions.
• Convert qualified leads into high-value enterprise opportunities and build a robust pipeline aligned with regional revenue targets, ensuring consistent achievement of quarterly and annual quotas.
• Own the end-to-end enterprise sales cycle across the UK including leading executive-level discovery sessions to understand strategic priorities, regional requirements, and global deployment needs.
• Partner closely with Sales Engineering to design, prepare, and deliver tailored product demonstrations for complex enterprise environments.
• Lead technical and security validation sessions to ensure product viability, compliance with customer InfoSec, data privacy, and regional regulatory requirements (e.g., GDPR).
• Create and maintain strategic account plans to identify whitespace, expansion opportunities, and multi-country rollouts across global enterprise customers.
• Manage complex contracting and negotiation processes from initial commercial discussions through full contract execution, coordinating with internal finance, legal, and procurement teams as well as customer stakeholders across multiple geographies.
• Engage in weekly 1:1s with your manager focused on deal strategy, forecast accuracy, pipeline health, and long-term career development.
• Maintain a high-quality 3x pipeline reflective of enterprise deal size and complexity, and consistently meet or exceed quarterly and annual revenue targets across the Southern EMEA region.

Skills You'll Bring

• 8+ years of Enterprise sales experience in a fast-paced, dynamic, and evolving environment.
• Relevant, transferable experience within the telecommunications, contact centre, or unified communications industries.
• Proven success managing and closing complex, strategic deal cycles involving multiple business units and diverse stakeholder groups.
• Preferred experience in SaaS sales, particularly within UCaaS and/or CCaaS solutions.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognised repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.