Software Engineer (Integrations) in London

About Dialpad

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

Being a Dialer

At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we’re elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

As a Software Engineer on the Integrations team, you will primarily contribute to the development of Dialpad’s key native integrations. These integrations enable real-time automations and data transfers between Dialpad and complementary systems, ensuring our mutual customers have a seamless unified experience. This includes Agentic AI, CRMs, ticketing systems, workforce management platforms, and industry-specific verticals such as Recruiting, Retail, and Healthcare. You’ll collaborate closely with engineering teammates, product leaders, business leaders, Dialpad customers, and external stakeholders. Additionally, this role will emphasize Agentic AI-compatible integrations. This position reports to our Engineering Manager and has the opportunity to be based in our London office. Please note, this is a hybrid position with an expectation to be in the office 2-3 times per week.

What You’ll Do

• Develop and maintain Dialpad’s key native integrations such as Zendesk, HubSpot, AthenaHealth, and many more.
• Write architectural design & specification documents.
• Develop well‑tested features with appropriate test hooks, resulting in low defect reports.
• Write clean, modular, and maintainable code using best practices along with unit tests.
• Participate in code reviews to ensure code quality, maintainability, and scalability.
• Assist with emerging Agentic AI technologies & initiatives.

Tech Stack: Python, Vue.js, Redis, Google Cloud, AI (MCP).

Skills You’ll Bring

• 3+ years of professional experience as a software engineer.
• Experience with at least one object-oriented programming language, especially JS or Python.
• Experience with Agile development methodologies.
• Testing, debugging, and troubleshooting skills.
• Effective communication skills.
• Collaborative & team player but also able to work independently & autonomously.
• Pragmatic approach to solving problems while balancing business goals.
• Agentic AI experience.
• Usage of AI coding assistants (Claude, Gemini, etc.) for the majority of coding tasks.

Major bonus points for the following

• Experience building integrations.
• Proficiency with ETL data pipelines.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply. Dialpad is an equal‑opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.