At a Glance
- Tasks: Transform complex business challenges into impactful AI solutions for top clients.
- Company: Join Dialpad, a leader in AI-driven business communications.
- Benefits: Enjoy competitive salary, comprehensive benefits, and growth opportunities.
- Other info: Dynamic team culture focused on collaboration, innovation, and fun.
- Why this job: Be at the forefront of AI innovation and make a real difference.
- Qualifications: 4+ years in technical roles with expertise in AI/ML and strong communication skills.
The predicted salary is between 70000 - 90000 £ per year.
About Dialpad
Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time. More than 70,000 companies around the globe rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.
We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time.
Your Role
The primary purpose of our Forward Deployed Engineering team is to accelerate the adoption and realization of value from our AI platform by embedding within our most strategic customer accounts. You will be the crucial link that translates complex business challenges into production-ready, high-impact Agentic AI systems, driving business outcomes.
What You’ll Do
- Business Translation and Discovery: Rapidly embed with customer stakeholders and operational leaders to deeply understand their most complex, high-stakes business problems. Translate ambiguous business objectives into clear, shippable Agentic AI-powered solutions.
- The Go-To-Market Bridge: Partner directly with our Sales, Sales Engineers, Professional Services, and Customer Success teams to serve as the deep technical authority during critical pre-sales evaluations and post-sales deployments.
- Product Alignment and Influence: Capture common customer pain points, successful integration patterns, and platform limitations discovered in the field. Synthesize and deliver this critical, high-value signal directly back to our core Product and Engineering teams to influence the product roadmap and accelerate feature development.
- AI Envisioning: Navigate complex enterprise infrastructure (cloud, on-prem, data pipelines) to integrate our platform. Guide customers on production-grade Agentic bot builds and integration to custom data connectors, orchestration logic, and full-stack systems that bring AI to life.
- Agentic AI Design: Design and deploy complex multi-agent systems, architectures, and fine-tuned models tailored to the customer's unique data, domain, and security requirements.
Skills You’ll Bring
- 4+ years of experience in a high-impact, customer-facing technical role such as Forward Deployed Engineering, Technical Consulting, high-touch Sales Engineering, Solutions Architecture, or technical consulting for SaaS/AI products.
- Deep, demonstrable expertise in the modern AI/ML stack: LLMs, Generative AI concepts, vector databases, and agent orchestration frameworks.
- Proficiency in Python, Go, JS/TS, plus hands-on experience with LLM frameworks.
- Unrivaled Business Acumen: The ability to simplify technical complexity and communicate clear trade-offs, value propositions, and project plans to both a core engineering team and a non-technical C-suite executive.
- You thrive in ambiguity, take full ownership of outcomes, and are driven by delivering tangible, measurable results for the customer, often working under tight timelines.
- Contributor to a dynamic team culture, focused on high-growth industry innovation, team collaboration, customer success, and having fun!
Why Join Dialpad
- Work at the center of the AI transformation in business communications.
- Build and ship agentic AI products that are redefining how companies operate.
- Join a team where AI amplifies every employee’s impact.
- Competitive salary, comprehensive benefits, and real opportunities for growth.
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Forward Deployment Engineer in London employer: Dialpad
Dialpad is an exceptional employer that places a strong emphasis on innovation and employee growth within the rapidly evolving field of AI-driven business communications. With a vibrant work culture that fosters collaboration and inclusivity, employees are empowered to leverage cutting-edge AI tools while enjoying competitive salaries and comprehensive benefits. Joining Dialpad means being part of a team that values every conversation and is dedicated to redefining how companies operate through meaningful and impactful technology.
StudySmarter Expert Advice🤫
We think this is how you could land Forward Deployment Engineer in London
✨Tip Number 1
Get to know the company inside out! Research Dialpad's AI platform and its impact on businesses. This will help you speak their language during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for technical questions! Brush up on your knowledge of AI/ML stacks and be ready to discuss how you've tackled complex problems in the past. Show them you can translate tech into business value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Dialpad team and ready to dive into the AI revolution.
We think you need these skills to ace Forward Deployment Engineer in London
Some tips for your application 🫡
Show Your Curiosity:When writing your application, let your curiosity shine through! Share examples of how you've tackled complex problems in the past and what you learned from those experiences. We love candidates who are eager to explore and understand.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to explain your skills and experiences, especially how they relate to the role of a Forward Deployment Engineer. We appreciate when you get straight to the good stuff!
Highlight Your Technical Skills:Make sure to showcase your technical expertise, especially in AI/ML and programming languages like Python or Go. We want to see how your skills can contribute to our mission of building agentic AI products that make a difference.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Dialpad
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI and ML concepts, especially around LLMs and generative AI. Be ready to discuss how these technologies can solve real business problems, as this will show your technical fluency and understanding of Dialpad's platform.
✨Understand the Business
Dive deep into Dialpad’s mission and the specific challenges their customers face. Prepare examples of how you've translated complex business needs into actionable solutions in previous roles. This will demonstrate your ability to bridge the gap between technical and non-technical stakeholders.
✨Showcase Your Collaboration Skills
Since you'll be working closely with sales, engineering, and customer success teams, highlight your experience in cross-functional collaboration. Share stories that illustrate your ability to work under pressure and deliver results while keeping everyone aligned.
✨Be Curious and Ask Questions
During the interview, don’t hesitate to ask insightful questions about Dialpad’s products and future direction. This shows your genuine interest in the role and the company, and it aligns with their core trait of being curious. Plus, it gives you a chance to assess if the company is the right fit for you!
