At a Glance
- Tasks: Build strong relationships with customers and drive their success using our AI-powered platform.
- Company: Join Dialpad, a leading AI communications platform trusted by top global brands.
- Benefits: Enjoy competitive perks, robust training, and a vibrant, inclusive work environment.
- Other info: Be part of a dynamic startup culture where your ideas truly matter.
- Why this job: Make a real impact by helping businesses thrive through innovative customer communication solutions.
- Qualifications: 3-4 years in SaaS, strong communication skills, and a passion for customer success.
The predicted salary is between 50000 - 65000 £ per year.
About Dialpad
Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe rely on Dialpad to build stronger customer connections using real-time, AI‑driven insights.
Being a Dialer
At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we’re elevating each one with a platform that drives real‑time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry‑leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your Role
As a Customer Success Manager, you’ll be a trusted advisor to your assigned customers, increasing the value our solution delivers to their organizations. You’ll be responsible for understanding customer requirements, driving adoption and retention, and ensuring ongoing satisfaction. This position reports to our Manager of Customer Success and has the opportunity to be based in London, UK.
Dialpad’s Customer Success team plays an essential role in assisting our customers through their entire Dialpad journey—from start to finish. This team partners with cross‑functional teams such as Sales, Support, and Product, to ensure our customers acquire measurable value from their investment in Dialpad products, leading to success, retention, and renewal.
What you’ll do
- Lead all post‑sales activities for Dialpad’s customers through strong relationship‑building, product knowledge, planning, and execution.
- Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
- Conduct Business Reviews and status calls to align on common goals, identify growth or risk opportunities, and communicate performance metrics and insights.
- Maintain a deep grasp of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
- Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings, and working cross‑functionally to resolution.
Skills you’ll bring
- Minimum 3‑4 years of experience working at a SaaS company.
- Experience working with and general knowledge of Telecommunications and Contact Center space preferred.
- Experience and comfort interacting with and influencing C‑level executives.
- Strong presentation, meeting facilitation, and written communication skills.
- Excellent time management and organizational skills with the ability to track numerous details and prioritise appropriately.
- Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients.
- Ability to work cross‑departmentally.
- Must have the ability to lead, manage, or influence both internal and customer resources to achieve positive outcomes.
- Strong analytical and problem‑solving skills with the ability to develop quick, accurate situational awareness.
- Willingness to travel to customer locations and team off‑sites.
We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognised repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.
Dialpad is an equal‑opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.
Customer Success Manager, Premier Accounts in London employer: Dialpad
Dialpad is an exceptional employer that prioritises employee growth and collaboration, offering a vibrant work environment in London. With competitive benefits, a robust training programme, and a culture that values every voice, employees are empowered to thrive and contribute meaningfully to the company's mission of transforming customer communications. Join us to be part of a team that not only embraces innovation but also fosters a sense of belonging and purpose.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Premier Accounts in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Dialpad on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by understanding Dialpad's products inside out. We should be ready to discuss how our skills align with their mission of enhancing customer communication. Show them we’re not just interested, but passionate!
✨Tip Number 3
Practice makes perfect! Let’s do mock interviews with friends or family. This will help us articulate our experiences and demonstrate that scrappy, curious, and optimistic attitude they’re looking for.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can set us apart. Let’s express our enthusiasm for the role and remind them why we’d be a great fit for their team.
We think you need these skills to ace Customer Success Manager, Premier Accounts in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping customers succeed and how you can contribute to our mission at Dialpad.
Tailor Your Experience:Make sure to highlight your relevant experience in SaaS and customer success. We love seeing how your background aligns with what we do, so don’t be shy about showcasing your skills and achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’re a great fit for the Customer Success Manager role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Dialpad
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success management. Understand how to drive adoption and retention, and be ready to discuss strategies for building strong relationships with clients. This will show your potential employer that you’re not just familiar with the role but genuinely passionate about it.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully managed customer escalations or resolved issues. Highlight your analytical skills and how you’ve used them to develop quick situational awareness. This is crucial for a role that requires managing customer expectations and ensuring satisfaction.
✨Demonstrate Your Communication Prowess
Since this role involves interacting with C-level executives, practice articulating your thoughts clearly and confidently. Prepare to discuss how you would conduct business reviews and status calls, aligning on common goals. Good communication can set you apart from other candidates.
✨Emphasise Your Collaborative Spirit
Dialpad values teamwork, so be ready to share examples of how you’ve worked cross-departmentally in the past. Discuss how you’ve collaborated with sales, support, or product teams to enhance customer experiences. This will demonstrate that you can thrive in a dynamic startup environment.
