At a Glance
- Tasks: Develop and maintain key integrations for real-time automation and seamless customer experiences.
- Company: Join Dialpad, a leading AI-powered communications platform trusted by top global brands.
- Benefits: Enjoy competitive pay, inclusive culture, and robust training to help you thrive.
- Other info: Hybrid role in London with excellent career growth opportunities and a vibrant work environment.
- Why this job: Make a real impact with cutting-edge tech while collaborating with a dynamic team.
- Qualifications: 3+ years in software engineering, experience with Python or JS, and a collaborative spirit.
The predicted salary is between 60000 - 80000 £ per year.
About Dialpad
Dialpad is the leading AI‑powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe rely on Dialpad to build stronger customer connections using real‑time, AI‑driven insights.
Being a Dialer
At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real‑time insights and automation for our customers.
Your role
As a Software Engineer on the Integrations team, you will primarily contribute to the development of Dialpad’s key native integrations. These integrations enable real‑time automations and data transfers between Dialpad and complementary systems, ensuring our mutual customers have a seamless unified experience. This includes Agentic AI, CRMs, ticketing systems, workforce management platforms, and industry‑specific verticals such as Recruiting, Retail, and Healthcare. You’ll collaborate closely with engineering teammates, product leaders, business leaders, Dialpad customers, and external stakeholders. Additionally, this role will emphasize Agentic AI‑compatible integrations.
This position reports to our Engineering Manager and has the opportunity to be based in our London office. Please note, this is a hybrid position with an expectation to be in the office 2-3 times per week.
What You’ll Do
- Develop and maintain Dialpad’s key native integrations such as Zendesk, HubSpot, AthenaHealth, and many more.
- Write architectural design & specification documents.
- Develop well‑tested features with appropriate test hooks, resulting in low defect reports.
- Write clean, modular, and maintainable code using best practices along with unit tests.
- Participate in code reviews to ensure code quality, maintainability, and scalability.
- Assist with emerging Agentic AI technologies & initiatives.
Tech Stack
Python, Vue.js, Redis, Google Cloud, AI (MCP).
Skills You’ll Bring
- 3+ years of professional experience as a software engineer.
- Experience with at least one object‑oriented programming language, especially JS or Python.
- Experience with Agile development methodologies.
- Testing, debugging, and troubleshooting skills.
- Effective communication skills.
- Collaborative & team player but also able to work independently & autonomously.
- Pragmatic approach to solving problems while balancing business goals.
- Agentic AI experience.
- Usage of AI coding assistants (Claude, Gemini, etc.) for the majority of coding tasks.
Major bonus points for the following
- Experience building integrations.
- Proficiency with ETL data pipelines.
We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.
Dialpad is an equal‑opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.
Software Engineer (Integrations) employer: Dialpad Japan
Dialpad is an exceptional employer that fosters a collaborative and inclusive work culture, where every employee is empowered to contribute to the success of our AI-powered customer communications platform. With competitive benefits, robust training programmes, and a vibrant office environment in London, we prioritise employee growth and development while ensuring that each team member feels valued and supported. Join us to be part of a mission-driven team that thrives on innovation and continuous evolution.
StudySmarter Expert Advice🤫
We think this is how you could land Software Engineer (Integrations)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Dialpad on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Show off your skills! If you’ve got a GitHub or portfolio showcasing your coding projects, make sure to share it during interviews. It’s a great way to demonstrate your experience with integrations and AI technologies.
✨Tip Number 3
Prepare for the technical interview! Brush up on your Python and JavaScript skills, and be ready to tackle coding challenges. Practising common algorithms and data structures will help you shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Dialpad team.
We think you need these skills to ace Software Engineer (Integrations)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Software Engineer role. Highlight your experience with integrations, AI technologies, and any relevant projects that showcase your skills. We want to see how you fit into our mission!
Show Off Your Skills:Don’t hold back on showcasing your technical skills! Mention your experience with Python, JS, and any other tools from our tech stack. We love seeing examples of your work, so feel free to include links to your GitHub or portfolio.
Be Authentic:Let your personality shine through in your application. We’re looking for scrappy, curious, and optimistic individuals who can contribute to our culture. Share a bit about yourself and what drives you in your career!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at Dialpad!
How to prepare for a job interview at Dialpad Japan
✨Know Your Tech Stack
Familiarise yourself with the tech stack mentioned in the job description, especially Python and Vue.js. Be ready to discuss your experience with these technologies and how you've used them in past projects.
✨Showcase Your Integration Experience
Since the role focuses on developing integrations, prepare examples of any previous work you've done in this area. Highlight specific integrations you've built and the impact they had on user experience or business processes.
✨Emphasise Collaboration Skills
Dialpad values teamwork, so be prepared to share experiences where you collaborated with others. Discuss how you’ve worked with product leaders or external stakeholders to achieve a common goal.
✨Demonstrate Your Problem-Solving Approach
Be ready to talk about how you tackle challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing how you balance technical solutions with business goals.
