Manager, Product Design

What You'll Do

• Lead an international team of product designers shipping features and integrations that connect Dialpad with the broader ecosystem of tools customers rely on every day.
• Operate as a player/coach—most of your time is spent developing your team, but you’re expected to sit down and do the design work yourself when it’s the right call: pairing on a hard problem, fixing a rough flow, or raising the bar by example.
• Draw the best work out of your designers through critique, pairing, stretch assignments, and candid feedback—pushing them further than they’d push themselves.
• Set a high bar for the quality of work released and the pace at which it’s released.
• Coach designers to think in systems, design for AI’s probabilistic nature, and build trust through transparent, well‑considered interactions.
• Partner closely with Product Management and Engineering counterparts in your area to set direction, schedules, and mark sharp tradeoffs.
• Represent design leadership in our growing London location.
• Use AI‑assisted tools fluently in your own workflow and help your team adopt them in ways that compound their effectiveness.

Skills You'll Bring

• 5+ years of product design experience with a portfolio that demonstrates range, craft, and shipped impact.
• 1–2+ years managing designers with portfolio pieces that clearly showcase not only your work but also ways you’ve helped your team’s work improve.
• Experience shipping AI‑powered or AI‑adjacent features, or strong evidence you’re actively building that muscle.
• Fluency with modern design tools (Figma, Lovable, Vercel, Claude Design, prototyping tools) and actively using AI tools in your design process.
• Direct experience giving and receiving rigorous critique, and a clear point of view on how good critique works.
• Strong written and verbal communication—you can explain your team’s work to senior leaders and your reasoning to skeptical engineers in the same week.
• Clearly identify opportunities where the team is slow, misaligned, or under‑communicating, and bring proposals, not just observations.
• Be comfortable navigating ambiguity and leading complex, cross‑functional initiatives end‑to‑end.
• Think in systems, designing cohesive end‑to‑end experiences rather than isolated screens.
• Communicate clearly and persuasively across disciplines, including with senior leadership.
• Care deeply about craft, detail, usability, and measurable product outcomes.
• Know how to set a high bar without becoming a bottleneck—and when to step in versus step back.

Bonus Points For

• Have experience designing AI‑native products, conversational interfaces, voice UI, or automation workflows.
• Be fluent enough in front‑end code or AI‑assisted development to meaningfully pair with engineers—even ship code into production.
• A background as a strong individual contributor who moved into management deliberately, not by default.

All applicants must provide a portfolio that demonstrates both their leadership impact and their individual craft. We want to see the work you did alongside your team's—and understand how you moved between the two.

Why Join Dialpad

• Work at the center of the AI transformation in business communications.
• Build and ship agentic AI products that are redefining how companies operate.
• Join a team where AI amplifies every employee’s impact.
• Competitive salary, comprehensive benefits, and real opportunities for growth.

Dialpad is an equal‑opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.