At a Glance
- Tasks: Develop and maintain key integrations for real-time automation and seamless customer experiences.
- Company: Join Dialpad, a leading AI-powered communications platform trusted by top global brands.
- Benefits: Enjoy competitive pay, inclusive culture, and robust training to help you grow.
- Other info: Hybrid role in London with excellent career growth opportunities and a vibrant work environment.
- Why this job: Make a real impact with cutting-edge tech while collaborating with a dynamic team.
- Qualifications: 3+ years in software engineering, experience with Python or JS, and a collaborative spirit.
The predicted salary is between 60000 - 80000 £ per year.
About Dialpad
Dialpad is the leading AI‑powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe rely on Dialpad to build stronger customer connections using real‑time, AI‑driven insights.
Being a Dialer
At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we’re elevating each one with a platform that drives real‑time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry‑leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your role
As a Software Engineer on the Integrations team, you will primarily contribute to the development of Dialpad’s key native integrations. These integrations enable real‑time automations and data transfers between Dialpad and complementary systems, ensuring our mutual customers have a seamless unified experience. This includes Agentic AI, CRMs, ticketing systems, workforce management platforms, and industry‑specific verticals such as Recruiting, Retail, and Healthcare. You’ll collaborate closely with engineering teammates, product leaders, business leaders, Dialpad customers, and external stakeholders. Additionally, this role will emphasize Agentic AI‑compatible integrations. This position reports to our Engineering Manager and has the opportunity to be based in our London office. Please note, this is a hybrid position with an expectation to be in the office 2-3 times per week.
What You’ll Do
- Develop and maintain Dialpad’s key native integrations such as Zendesk, HubSpot, AthenaHealth, and many more.
- Write architectural design & specification documents.
- Develop well‑tested features with appropriate test hooks, resulting in low defect reports.
- Write clean, modular, and maintainable code using best practices along with unit tests.
- Participate in code reviews to ensure code quality, maintainability, and scalability.
- Assist with emerging Agentic AI technologies & initiatives.
Tech Stack
Python, Vue.js, Redis, Google Cloud, AI (MCP).
Skills You’ll Bring
- 3+ years of professional experience as a software engineer.
- Experience with at least one object‑oriented programming language, especially JS or Python.
- Experience with Agile development methodologies.
- Testing, debugging, and troubleshooting skills.
- Effective communication skills.
- Collaborative & team player but also able to work independently & autonomously.
- Pragmatic approach to solving problems while balancing business goals.
- Agentic AI experience.
- Usage of AI coding assistants (Claude, Gemini, etc.) for the majority of coding tasks.
Major bonus points for the following
- Experience building integrations.
- Proficiency with ETL data pipelines.
We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.
Dialpad is an equal‑opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.
Software Engineer (Integrations) in London employer: Dialpad Japan
Dialpad is an exceptional employer that fosters a collaborative and inclusive work culture, where every employee is empowered to contribute to our mission of transforming customer communications. With competitive benefits, robust training programmes, and a vibrant office environment in London, we prioritise employee growth and well-being, ensuring that our team thrives while leveraging cutting-edge AI technologies. Join us to be part of a dynamic team that values ambition, curiosity, and empathy, making every conversation matter.
StudySmarter Expert Advice🤫
We think this is how you could land Software Engineer (Integrations) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Dialpad on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your coding skills and understanding Dialpad's tech stack. Practise common coding challenges and be ready to discuss how you've used AI in your projects.
✨Tip Number 3
Show your passion for integrations! Be ready to share examples of past projects where you developed integrations or worked with APIs. This will demonstrate your hands-on experience and enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Dialpad team.
We think you need these skills to ace Software Engineer (Integrations) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Software Engineer role. Highlight your experience with integrations, AI technologies, and any relevant programming languages like Python or JavaScript.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're excited about joining Dialpad. Share specific examples of how you've demonstrated the traits we value: being scrappy, curious, optimistic, persistent, and empathetic.
Showcase Your Projects:If you've worked on any projects related to integrations or AI, make sure to mention them! We love seeing real-world applications of your skills, so include links to your GitHub or any relevant portfolios.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Dialpad Japan
✨Know Your Tech Stack
Familiarise yourself with the tech stack mentioned in the job description, especially Python and Vue.js. Be ready to discuss your experience with these technologies and how you've used them in past projects.
✨Showcase Your Integration Experience
Since the role focuses on developing integrations, prepare examples of any previous work you've done in this area. Highlight specific integrations you've built and the impact they had on user experience or business processes.
✨Emphasise Collaboration Skills
Dialpad values teamwork, so be prepared to discuss how you've collaborated with others in your previous roles. Share stories that demonstrate your ability to work effectively within a team and communicate clearly with both technical and non-technical stakeholders.
✨Demonstrate Your Problem-Solving Approach
Be ready to talk about how you tackle challenges and balance technical solutions with business goals. Use specific examples to illustrate your pragmatic approach and how it has led to successful outcomes in your past work.
