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- Tasks: Transform complex business challenges into impactful AI solutions for top clients.
- Company: Join Dialpad, a leader in AI-driven business communications.
- Benefits: Competitive salary, comprehensive benefits, and growth opportunities.
- Other info: Inclusive culture focused on collaboration, innovation, and employee empowerment.
- Why this job: Be at the forefront of AI innovation and redefine business operations.
- Qualifications: 4+ years in technical roles with expertise in AI/ML and strong communication skills.
The predicted salary is between 60000 - 80000 ÂŁ per year.
About Dialpad
Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform—powered by AI that understands every conversation in real time. More than 70,000 companies around the globe rely on Dialpad to build stronger customer connections using real‑time, AI‑driven insights. We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time.
Your role
The primary purpose of our Forward Deployed Engineering team is to accelerate the adoption and realization of value from our AI platform by embedding within our most strategic customer accounts. You will be the crucial link that translates complex business challenges into production‑ready, high‑impact Agentic AI systems, driving business outcomes. FDEs will act as the company’s most technically fluent business consultants and the customer’s most trusted AI architects.
What You’ll Do
- Business Translation and Discovery: Rapidly embed with customer stakeholders and operational leaders to deeply understand their most complex, high‑stakes business problems. Translate ambiguous business objectives into clear, shippable Agentic AI‑powered solutions.
- The Go‑To‑Market Bridge: Partner directly with our Sales, Sales Engineers, Professional Services, and Customer Success teams to serve as the deep technical authority during critical pre‑sales evaluations and post‑sales deployments.
- Product Alignment and Influence: Capture common customer pain points, successful integration patterns, and platform limitations discovered in the field. Synthesize and deliver this critical, high‑value signal directly back to our core Product and Engineering teams to influence the product roadmap and accelerate feature development.
- AI Envisioning: Navigate complex enterprise infrastructure (cloud, on‑prem, data pipelines) to integrate our platform. Guide customers on production‑grade Agentic bot builds and integration to custom data connectors, orchestration logic, and full‑stack systems that bring AI to life.
- Agentic AI Design: Design and deploy complex multi‑agent systems, architectures, and fine‑tuned models tailored to the customer’s unique data, domain, and security requirements.
Skills You’ll Bring
- 4+ years of experience in a high‑impact, customer‑facing technical role such as Forward Deployed Engineering, Technical Consulting, high‑touch Sales Engineering, Solutions Architecture, or technical consulting for SaaS/AI products.
- Deep, demonstrable expertise in the modern AI/ML stack: LLMs, generative‑AI concepts, vector databases, and agent orchestration frameworks.
- Proficiency in Python, Go, JS/TS, plus hands‑on experience with LLM frameworks.
- Unrivaled Business Acumen: The ability to simplify technical complexity and communicate clear trade‑offs, value propositions, and project plans to both a core engineering team and a non‑technical C‑suite executive.
- Contributor to a dynamic team culture, focused on high‑growth industry innovation, team collaboration, customer success, and having fun!
Why Join Dialpad
Work at the center of the AI transformation in business communications. Build and ship agentic AI products that are redefining how companies operate. Join a team where AI amplifies every employee’s impact. Competitive salary, comprehensive benefits, and real opportunities for growth.
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting‑edge AI tools, and a robust training program that help you reach your full potential. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply. Dialpad is an equal‑opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
Forward Deployment Engineer employer: Dialpad Japan
Contact Detail:
Dialpad Japan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Forward Deployment Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Dialpad on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Forward Deployment Engineer role.
✨Tip Number 2
Prepare for those interviews by diving deep into Dialpad's AI platform. Understand how it works and think of ways you can contribute to its success. Show us that you’re not just a candidate, but a potential game-changer!
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle real-world scenarios during interviews. We want to see how you translate complex challenges into actionable solutions, just like you would in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Dialpad team.
We think you need these skills to ace Forward Deployment Engineer
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your experience with AI/ML stacks and programming languages like Python and Go. We want to see how you can translate complex tech into real-world solutions, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for the Forward Deployment Engineer role. Use keywords from the job description to show us you understand what we’re looking for and how you fit in.
Share Your Success Stories: We love hearing about your past achievements! Include examples of how you've tackled complex business challenges and delivered measurable results. This helps us see your impact in action.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Dialpad Japan
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI and ML concepts, especially around LLMs and generative AI. Be ready to discuss how these technologies can solve real business problems, as this role is all about translating complex challenges into actionable solutions.
✨Understand the Customer's Needs
Before the interview, research Dialpad’s key customers and their industries. Think about how you can help them leverage AI to improve their operations. Being able to articulate specific examples of how you would approach customer challenges will show that you’re the right fit for the Forward Deployment Engineer role.
✨Showcase Your Technical Skills
Be prepared to demonstrate your technical expertise in Python, Go, and JS/TS during the interview. You might be asked to solve a problem or explain a project you've worked on. Highlight your hands-on experience with LLM frameworks and how you've used them to deliver results.
✨Communicate Clearly
Since this role involves working with both technical teams and non-technical stakeholders, practice simplifying complex ideas. Be ready to explain trade-offs and value propositions clearly. This will showcase your unrivalled business acumen and ability to bridge the gap between tech and business.